I make that a £3 increase if you went for Plus. Interesting that all the offers for Plus came just before the price increases, I suspect the launch of Plus was deliberately timed knowing that a price increase was on the cards.
I have decided to stay put. I am on ADSL (since I have no need for fibre speeds) six months into contract and with a £12 introductory discount until next June. Line rental paid in advance until January. Recontracting would just tie me up and make it less easy to move when my 18 months is up - and lets face it BT ADSL is grossly over-priced and without the introductory discount not worth while. £2.50 more now, possibly another increase before next summer, but at least I am free after then. And contrary to some on here I DO need the landline and anytime calls.

Postman delivered my broadband increase today also, I am nearly at the end of my contract anyway so will be trying someone else. I had a problem with my line a few moths ago and had the Bombay nightmare until I eventually had help from UK based support. The UK help is excellent its just getting to it in the first place that lets BT down drastically.

Still not had my notification yet. I suppose I will have to contact them and find out. What a pain in the 'arris!!!

I just signed-up to BT�s heavily-promoted £29.99pm deal, and at no point during the process have I been informed that the price is already set to increase. The service goes live on Monday.

It is unbelievable that they continue to advertise and sell a deal they already know they cannot honour for the full term. Fair enough that it �might� go up during the contract term but now they�ve informed existing customers of an increase, they also need to adjust their marketing so as not to mislead potential customers.

Interestingly when you got to the top of the BT page where they list their broadband deals these is a note "Some of our prices are changing on 16th September 2018" which when clicked lists changes to various call rates but makes no mention of changes in the prices of the various packages. This would suggest that the price for the listed packages won't be increasing in September although they may do so later.

At the bottom of the page under Important Information, The legal stuff it does say "Prices and terms subject to change during the contract term."

If you have the "get out of jail free" email and decide to notify BT Cancellations, best to explicitly ask them if there will be a termination charge, and if they say there is, read out the appropriate part of the email. Only then did they click the no charge button on their form when I started the transfer of my mother's line.

I understand where you coming from, noone has really done a legal challenge of the practice.

I just visited the BT retail website to see how things are worded and displayed on their store page.

So the pricing area gives the impression you get the displayed price for duration of contract which is 18 months.

If you scroll down, you see this line.

We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.

Now you do have to scroll down quite far, the website is designed for mobile phone users, so a long narrow page with lots of scrolling.

Ofcom would do absolutely nothing, BT are simply carrying out a policy that ofcom has already agreed to.

The ASA would they uphold a misleading advertising complaint? Based on their historical decisions, my opinion is no given what BT are doing is common in the industry and that ofcom also back this practice. A court would probably side with BT as BT do display that bit of information in their ToS. This does not breach any consumer sales regulations that I am aware off.

Basically you can.

1 - put up with the price increase, stay with BT.
2 - move to another provider to try and save the money again you lost on the increase.
3 - Lobby for a new approach to broadband pricing regulations that make this kind of practice illegal.

In short a contract with BT is never really an 18 month commitment either from them or you, because of their regular price increases, customers always have a penalty free opt-out. You could try to contact retentions, explain you effectively not in contract due to the price rise and see if they will offer you a deal to stay, I dont know if their retention staff can offer deals in these situations tho.

You could try to contact retentions, explain you effectively not in contract due to the price rise and see if they will offer you a deal to stay, I dont know if their retention staff can offer deals in these situations tho

Usually the price rise email has a link to a "personal offer" that can give you discounted prices. I did this last year and got £20 a month off of Infinity 2 for the year. It does require signing up to a new minimum term but they can be decent and competitive deals without ever having to pick up the phone to talk to retentions.

Agreed, I have always phoned and got a better deal / discount than what has been in their emails, but it would depend on who you speak to I guess.

We are currently on Ultrafast 2 Plus which has the price freeze for the 18 months, but on top of that I managed to get a very good huge discount.

Since we have moved over to Fibre we have had no real big issue with our connection that a quick phone call cannot fix, so when our 18 months are over I will be phoning BT again to see / get another good deal and sign up for another 18 months.

So there is no reason why people cannot upgrade to BT Plus (assuming that feature is available to them) and also get a discount when they renew for 18 months and have a low fixed price.

Paul

I rang them earlier in the week - the link in the email didn't work as it was one of the nasty phishing type going via doubleclick. Upgrading to infinity unlimited from ADSL at exactly the same price - new 18 month contract yes, but my original introductory discount has been replaced by a new slightly higher one running the whole 18 months. Worth asking.