In reply to a post by dsergeant:

I rang them earlier in the week - the link in the email didn't work as it was one of the nasty phishing type going via doubleclick. Upgrading to infinity unlimited from ADSL at exactly the same price - new 18 month contract yes, but my original introductory discount has been replaced by a new slightly higher one running the whole 18 months. Worth asking.

Can I ask if you had to pay for new HH6 router?

In reply to a post by 961a:

In reply to a post by dsergeant:

I rang them earlier in the week - the link in the email didn't work as it was one of the nasty phishing type going via doubleclick. Upgrading to infinity unlimited from ADSL at exactly the same price - new 18 month contract yes, but my original introductory discount has been replaced by a new slightly higher one running the whole 18 months. Worth asking.

Can I ask if you had to pay for new HH6 router?

No, free delivery of the router and no £59 fibre installation charge. He said when asked I didn't even need to return the HH4 (which I am not using anyway...).

Many thanks, most useful

In reply to a post by dsergeant:

I rang them earlier in the week - the link in the email didn't work as it was one of the nasty phishing type going via doubleclick. Upgrading to infinity unlimited from ADSL at exactly the same price - new 18 month contract yes, but my original introductory discount has been replaced by a new slightly higher one running the whole 18 months. Worth asking.

You probably have BT Plus as well, that price is slightly more but is fixed for the 18 Months, but with the discount on top works out good.

We went from Infinity 4 to Ultrafast 2 Plus and also got a very good discount for the 18 Months.

Just need to remember to contact BT again when the 18Months are up to negotiate a new price.

Paul

No, not BT Plus, and he didn't even mention it (and without a BT mobile or any smartphone I have no interest in it anyway). Price can rise during contract, he did remind me of that.

In reply to a post by MCM:

You're wasting your time and money. Do you ask the same question of your water company, your local council, your baker, butcher or candlestick maker?

We don't yet (as mere residential consumers) have the option to change water supplier, but that will be coming... but I take your point.

However, I see it as a "matter of principle" that the written letter is being sent, and might get a "salaries and other costs go up with inflation, hence the prices rise slightly" response.

It's not too unreasonable a response under current circumstances, but inevitably won't be very satisfactory to the person making the enquiry.

Edited by deleted (Sat 21-Jul-18 14:34:09)

In reply to a post by Chrysalis:

Basically you can.
1... 2...
3 - Lobby for a new approach to broadband pricing regulations that make this kind of practice illegal.

I think that to do so would merely bump up prices a few quid, across the board, at least for the 'big 5', as they know that a one-off price rise may cause some churn, but would overall benefit them in terms of income, and lower customer service loads once "leavers" had been dealt with... (and the last to raise their prices might be worried about being overloaded, so I suspect as soon as one upped their fees, the remainder would quickly follow - not be left behind)...

Before anyone suggest this is improbable, I remember a few years ago when Sky raised their prices by quite a few pounds per month, and while there was hardly any competition then, my feeling (and calculations) showed that if they lost 5% of customers they were still going to have an overall increase in income... so a vote with your feet | wallet may sometimes have little or no overall effect, and you might find that re-joining later may be more costly.