You mean you had a free engineer visit for this, and then had to go through another rigmarole?
An engineer can request a reset from his control, and it happens within 5 minutes. Very odd.
My broadband basic info/help site -
www.robertos.me.uk. Domains, site and mail hosting -
Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 67212/12130Kbps @ 600m. BQMs -
IPv4 &
IPv6