I am quoting the notes from the OR engineer, Yep I have a dial tone. The OR engineer has checked the line at each joint from the house until they found the fault. So they know which piece of line is at fault and that is in the buried armored cable.

Not listed on the copy of the notes I see, but I assume a TDR test shows how far along that piece of line the fault is too.

Yes I am pretty certain they will not replace the cable and will dig it up, repair it and put it back in the ground again.

In reply to a post by godsell4:

The OR engineer has checked the line at each joint from the house until they found the fault. So they know which piece of line is at fault and that is in the buried armored cable.

Not listed on the copy of the notes I see, but I assume a TDR test shows how far along that piece of line the fault is too.

Yes I am pretty certain they will not replace the cable and will dig it up, repair it and put it back in the ground again.

They will locate where the fault is on the faulty section of cable, and repair it.

If there is damage for say 10 or 20 meters on that section, then they will replace the faulty section and rebury the cable. There is no reason for them to replace an entire length of cable, when 90% or more of it is perfectly fine.

They can and will test the cable once it is dug up to ensure the faults have gone.

In reply to a post by MrSaffron:

False

The existing USO requirements only apply to the first line at a property.

What compensation do you think would be due? Other than refunding what you had already paid to get a service installed.

£5 per day according to. I did get a call from the BT fraud department when they did not provide a phone line for my mother's room in a nursing home. Unfortunately I had to cancel the order as my mother left the nursing home so the compensation was not paid.

That £5 is for when the provider has promised to install on a specific date but doesn't - if they don't promise a date because they can't/won't deliver then there wouldn't be any compensation.

In reply to a post by godsell4:

The OR engineer has checked the line at each joint from the house until they found the fault. So they know which piece of line is at fault and that is in the buried armored cable.

Zarjaz makes a good point about the 1km of armoured being made up of multiple pieces of armoured jointed together.
Normally those joints would most likely be where the issue is unless someone has gone through the cable with a digger but then you would expect more than 1 property being affected.

In reply to a post by ian72:

That £5 is for when the provider has promised to install on a specific date but doesn't - if they don't promise a date because they can't/won't deliver then there wouldn't be any compensation.

Indeed, I do wonder what happens if the provider initially says yes then finds the work is to expensive and wants to cancel.

Openreach say the line is fixed, but I now sync at less than 1Mb and that is below the 'handback threshold'

What happens next when I tell PlusNet this is not good enough.

In reply to a post by godsell4:

Openreach say the line is fixed, but I now sync at less than 1Mb and that is below the 'handback threshold'

What happens next when I tell PlusNet this is not good enough.

This is not good, have they fixed the line or just doing a runner? this will give you a way out of your contract with plusnet but your line may be red flagged which would then prevent other ISP's supplying FTTC to you.

After getting the modem to train 5 times I have got to 4Mb, a few time it connected at less than 500kb/s, once at 1.1Mb and then at 4Mb.

The fact there is such a wide range in sync speeds tells us there is a problem. I have to run dslstats later and start seeing what the CRC and FEC rates are increasing at.

At this time, Openreach say the line is fixed, and PN say the line show all is good. Yeah, but the PN line test have always shown all is good.

I got home form work and it was dark so I have not been down into the village to see if they have actually dug up the cable or have put me on the best of the worse pairs available. I suspect the latter.

In reply to a post by godsell4:

Gigaclear is not an option yet, they are 3 months behind schedule and I think at the current rate likely another 3 months from starting the build in this area proper.

If that comes it will be much better IME. No point in keep checking your router to find out what the connection speed is.