In reply to a post by Vorlon:

But it's quite sad to see that perhaps it'll be the Fake Call centres wherever they are located will lead to the downfall of the Genuine Indian call centre.

Indeed, and that will be the fault of the Indian authorities who turned a blind eye, or worse accepted bribes, because the victims were not living in India.

In reply to a post by Vorlon:

In reply to a post by cheshire_man:

BT are in the process of moving their call centres back to the UK, to be completed by 2020

Interesting read - am still gobsmacked about the rice comment!

I know many of these Indian call centres have had Graduates work for them as their ideal employment paths are hard to find. But it's quite sad to see that perhaps it'll be the Fake Call centres wherever they are located will lead to the downfall of the Genuine Indian call centre.
Perhaps when that happens people will tend to assume that calls with Indian sounding representatives are bogus by default?

I've never been a fan of that sort of outsourcing, not because of any anti foreigner thinking, but because I think it's better when people know more than just the language.

Nah, the scams ain�t what�s causing the multitude of companies to move away from India. The problem is that people hate talking to Indian call centres and make lots of noise about it. A lot of the fault is down to poor process training & translation of �the ask�. Secondary to this, but largely contributory is also the cultural barriers that ain�t obvious on the surface. I�m not sure how best to describe this sensitively, but in terms of people in charge of the outsourcing contracts are getting very frustrated with the very common intrinsic and cultural norms that don�t form �onshore�. Put simply it�s very difficult to successfully manage. The push at the moment is to move voice to South Africa where language barrier is less of an issue. Simple processes where language ain�t problematic to Philippines.

Edited by gary333 (Sat 31-Aug-19 18:33:02)

In reply to a post by gary333:

Nah, the scams ain�t what�s causing the multitude of companies to move away from India.

Plus companies are moving back office jobs to India. Those jobs that don't need to talk to the customer directly. (e.g. many IT jobs).

Firstly the number that displays is computer spoofed, been going on for years, one of the TV programs show someone spoofing a call that using a Mainstream banks fraud number. So dont believe what you see in caller display.

I work in a Corporate HQ with 500 lines, after they get me for 2 or 3 times they reconise the voice and ring off. But the first few are fun, have you done this, can you see that best so far 15 mins. Cut them dead by saying do you really think I am that stoopid. Plus the internet is in a sandbox & via VPN.

And we dont use BT or me at home.

In reply to a post by cheshire_man:

BT are in the process of moving their call centres back to the UK, to be completed by 2020

Let's just hope they do the same with the internal technical support numbers.

In reply to a post by Oliver341:

Indeed, and that will be the fault of the Indian authorities who turned a blind eye, or worse accepted bribes, because the victims were not living in India.

Do they
Oh yes they do
need I go on?

Sadly they make so much that they spring up again.

Bit like the "Ambulance chasers" we have over here.