Thanks for that. I can't understand how this setup that has worked perfectly for over 15 years suddenly stops. Somebody has done something and I can find out who the somebody is or what they have done. The finger seems to be pointing at plusnet so I'm going to mhave another go at them.

Thanks for your help.

You need to remove the name from the posts though. ASAP .

Sorry to demonstrate the abysmal depth of my ignorance but how do I do that?

Yay. Found out how!

What did the mx records say? Were they pointing to valid mx servers?

Edited by Oliver341 (Sat 22-Feb-20 13:17:09)

It was a normal whois enquiry using this site. It gave the name servers but not what the MX records.

I'm sure if you PN the OP for the domain name so you can investigate, (which I have forgotten), he will be glad of any help.

I'm happy to take a look if you PM the domain name to me: https://forums.thinkbroadband.com/sendprivate.php?Us...

In reply to a post by mikekay45:

I can't understand how this setup that has worked perfectly for over 15 years suddenly stops

I am guessing you had a free service from an ISP where they were paying a third party, and they've now stopped paying the third party, without letting you know.

Thanks for the PM. Your domain is correctly pointing to ns1.force9.net and ns2.force9.net but those servers are not providing DNS records at all for your domain. Plusnet need to explain what's happened here.

Sorry for delayed response. I don't generally visit the forum more than once a day.

Nominet (who control all the .uk domains) have the authority to make changes to domain ownership and/or registration. See their online here : https://www.nominet.uk/domain-support/online-services/

It used to be very easy to get them involved. It cost £10 and as long as you could prove domain "ownership" they would deal with changes for you.
Reading the site today, it might take a bit of work.

Your first hurdle is to prove "ownership". Somehow you need to prove that you had control of it.
I saw the domain name yesterday, so start with that at least. It would be excellent if you had any documentation from Madasafish showing you to be owner. Emails even.

But really, it's Plusnet that ought to be sorting this. There's no doubt the domain resides on one of their servers, therefore they must have some information about it.

It's most likely, as another poster said, that you've been benefitting from free hosting, maybe for years, and Plusnet have cottoned on that they're paying the annual fees for it. In which case, "be careful what you wish for" - Plusnet might want some back fees if they do co-operate and sort this for you.

Anyway, good luck. In theory you should be able to get the name back.