In terms of throughput if they guaranteed you a download speed of 79 Mbps that is actually an impossibility on VDSL2 for reasons mentioned before.

No ISP on VDSL2 even if they were to fix what is stopping you syncing at full sync was magically fixed would give you a download speed of 79 Mbps on your devices.

i was with sky (Sky Fibre Max) for many years and i was getting advised speeds from them 80/20 without any drop blow 70mbps down.


Telephone Number on Exchange COSTESSEY is served by Cabinet 21
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low
VDSL Range A (Clean) 80 79 20 19 76.4 Available Available --
VDSL Range B (Impacted) 80 79 20 19 74 Available Available --
G.fast Range A (Clean) 330 330 50 43.9 330 Available Available --
G.fast Range B (Impacted) 330 330 50 32.4 330 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 30 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 16.5 -- 14 to 19.5 Available Available --
WBC ADSL2+ Annex M Up to 16.5 Up to 1.5 14 to 19.5 Available Available --
ADSL Max Up to 7 -- 6 to 8 Available Available --
WBC Fixed Rate 2 -- -- Available Available --
Fixed Rate 2 -- -- Available -- --
Observed Speeds VDSL
Max Observed Downstream Speed 80
Max Observed Upstream Speed 20
Observed Date 2020-04-23
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
G.fast Multicast Available
Premise Environment Status
Bridge Tap N
VRI N
NTE FacePlate N
Last Test Date 17-04-2020
FTTP is not available.

Edited by deleted (Wed 06-May-20 14:56:37)

Sky advised what download speed then?

Worth noting
Max Observed Downstream Speed 80
Max Observed Upstream Speed 20
Observed Date 2020-04-23

This is referring to connection speed, so that 80 drops to 76 once talking about actual download speeds on your devices.

There are two different readings, on is sync rate, the other is throughput speeds.

Sync rate is what you were told, throughput is the speed test results you are getting.

I politely suggest you have misunderstood what you are being told.

so shouldn't ISP`s take that information into account when offering certain speeds ?

It is a variable speed product .... I believe some CP’s do tout their wares as ‘up to 76mbps’ or some such.

You are always going to lose some speed, to do with how data is transmitted, even with FTTP.

Maybe the person you spoke to was using a little ‘artistic license’, or was unsure of the actual details. Sales people are there to sell.

Thank you again for taking my call before, in summery this is what was discussed.

We have has the sales calls listened to and you were advised that you would get around 79mbps download speeds at the time you ordered the call, these speeds are not realistic in a real world scenario but as you were advised them we will allow you to end your contract with Zen without paying ETC's.

If you chose to do this then you will need to contact an alternate provider in order to move your service, if you do this your contract will end on the day that the move to another provider takes place. The ETC's will be generated at this point but we will raise a credit against the account to cover them.

I will speak to you next week to see how you want to proceed.

Kind Regards


Chris

Technical Support Team Leader

The question is: Will you do better with another ISP?

Your sync rates are to do with your line, not what ISP you are connected to.

i was getting 80mbps down 20mbps up with sky without any issues.

From the checker stats you posted you were getting sync speeds of 80Mbps down 20Mbps up on the 23/04/20 so is this no longer the case? I am not sure what you are complaining about, you are not going to get better sync speeds. Throughput speeds are another matter and depend on many other factors such as the IP profile, re-transmission level (G.Inp), local Openreach or ISP backhaul congestion and so on.