In reply to a post by sparky_paul:

I'm switching separate landline and broadband services to BT Fibre 2 on 24th June, everything seems to be going okay apart from one thing - I haven't heard a peep from my old ISP. I have only had a leaving email and letter from the landline supplier.

Did that this year. Old ISP emailed within a few hours.

Well, I bit the bullet and contacted BT by chat.

They are absolutely adamant that the order will go ahead as planned, but avoided addressing the points about the lack of contact by the ISP and the lack of open orders. No problem they reckon, the move will happen regardless.

I think we'll have to see what happens.

Oh, and another "goodbye" letter from landline provider TT this morning, so they must think it's still going ahead.

Edited by sparky_paul (Thu 18-Jun-20 12:19:35)

If nothing else we can use your experience to prove open orders are not always visible on the DSL Checker. 😎

Indeed. I'll keep checking it in case anything pops up.

I did consider contacting Andrew, see if he'd heard of anything like that before. He did me a big favour a long time ago, getting my line regraded back in the early days of fixed speed ADSL.

In reply to a post by Oliver341:

If nothing else we can use your experience to prove open orders are not always visible on the DSL Checker. 😎

That's always been the case.

What doesn't help is certain users with a little bit of knowledge who state their experience as absolute fact.

In reply to a post by adslmax:

The open order should show up if there was an order placed on your line! If, nothing there mean they haven't act and commited order yet!

Incorrect, it doesn't always mean that and posting this as an absolute fact is only going to worry the OP unnecessarily.

Most orders do indeed appear on the Wholesale checker, but not always.

The OP shouldn't worry, the migration appears to be progressing normally.

Thanks, that's good to hear. It's the BTw checker that's been bothering me more than anything.

I'll deal with the old ISP when it's done and dusted.

I can confirm that open orders don't always show on the BTW DSL checker website. I recently switched providers and there was no open orders showing on DSL checker at all. The switch went ahead as planned on the date I was given by the new provider.

Thanks, I think that makes it pretty conclusive.

All systems go next Wednesday, with a bit of luck!

Changeover day, and something happening... lost ADSL authentication at 8.50 am. Still syncing though.

Strange things happening yesterday. When I drove past the cab yesterday, there was an Openreach van and a chap with his head in the box. When I got home, ADSL sync speed had gone screwy - DL has plummeted, with a 21dB margin, and UL nearly doubled. Weird.

Do OR ever do any work in advance, when they're "out this way"? Is that even possible with a ADSL to FTTC migration?

Now swapped over to BT Hub... we have an orangey light.

Edited by sparky_paul (Wed 24-Jun-20 10:15:32)

Just had an email from old ISP Eclipse, well KCOM... confirming migration completed, line number, completion date, etc.. At least I that's confirmed that they knew what was going on, even thought they didn't bother to contact me. Hopefully, the billing should sort itself out.

All seems to be going okay so far, just need OR to do their bit and plug us in!