No real sign from the BQM that latency is an issue.

The peak time which is when the blue area looks to be is wider than you'd like, but that is probably local congestion rather than your hardware or router.

Thinking you may just be seeing intermittent Virgin Media core network issues rather than hardware falling over at home based on current BQM

In reply to a post by ceriamelia:

Hi, following your advice i removed the P9 Deco and went back to the virgin box with a couple of powerline extenders they provided. The system appears a little more reliable but still getting outages which i suspect from the attached is down to latency which again may be being caused by volume of devices. Can you confirm if by assumption is correct and does anyone have recommendations for a better router that can handle more connections please.

Latency won't cause outages. Go to the Hub web page (https://192.168.0.1/) and don't enter any password, just click the Check Router Stats option at the bottom. Go to the last tab, Network Log.

Check to see if you have any critical entries, such as "T3 time-out" or "RCS partial service" timed around when you had the last outage. If you do, you need to call Virgin Media and get an tech to visit, there is a problem on the cable network. You can post logs on the Virgin Media Community forum and the forum staff can arrange an engineer if this is the issue.

Most of the discussion in this thread is about the internet network, but that only applies if the cable connection is not faulty itself.

Hi I have a number of these appearing on a daily basis. Tech is coming today with any luck so i hope he understands what i am telling him. What does that actually mean?

Appreciate your help

In reply to a post by ceriamelia:

What does that actually mean?

It means your Hub is losing connection on the cable network, so needs to be fixed. Possibly a wiring fault in the road.

Update, tech came today and replaced all internal wiring. They confirmed issue at teh exchange and now arranged for a tech to do that also. Finally some light at the end of teh tunnel. Thanks for all your help it is appreciated.

In reply to a post by ceriamelia:

Update, tech came today and replaced all internal wiring. They confirmed issue at teh exchange and now arranged for a tech to do that also. Finally some light at the end of teh tunnel. Thanks for all your help it is appreciated.

Good to know they saw problem and have replaced things.

Just so you know, VM don't use the telephone exchanges, they have a completely separate set of wires to different green boxes in the street. Eventually it goes back to a Virgin Media building. I'm in the corner of Hampshire, and believe the central office is in Guildford for my area.