In reply to a post by john7:

why he didn’t just say I was being throttled?

Because ISPs don't actually throttle people, this is a misconception. Normally you pay different amounts for different speeds, for example "upto 38" or "upto 76" services. I suspect you are paying for an "upto 76" which is why your router is connecting at 63, but there is something at your internet provider end that needs attention to realise.

The speed test says you're with eclipse. I would ring them and say "I have 60 sync, why am I only getting 40 ?"

I would also try a lot of speed testers, such as https://speedtest.net and https://fast.com as well as the Thinkbroadband test.

Edited by jchamier (Sun 23-Aug-20 10:18:02)

What I am paying for is 80/20 and its with Eclipse/ KCOM. When I did this I was told my estimated download speed would be 57.6 which was the about the “Impacted” speed given by the BT Broadband Availability Checker. I have never had that speed and been told when I was in the high 40’s basically that was near enough and it wasn’t worth keeping on then. The range BT gave was from near 80 to the low 57 and a handback of 48.5. Its actuall gone up now.but ...

Don't forget my doubts about your previous thread that I linked to.

Edited by RobertoS (Sun 23-Aug-20 14:40:27)

In reply to a post by john7:

What I am paying for is 80/20 and its with Eclipse/ KCOM. When I did this I was told my estimated download speed would be 57.6 which was the about the “Impacted” speed given by the BT Broadband Availability Checker. I have never had that speed and been told when I was in the high 40’s basically that was near enough and it wasn’t worth keeping on then. The range BT gave was from near 80 to the low 57 and a handback of 48.5. Its actuall gone up now.but ...

Sadly with FTTC/VDSL there are no guarantees, but if you have a 63 meg sync (number from your router) then you should get high 50's in speed tests on a wired Ethernet connection to the router. (Don't use Wireless/WiFi).

In reply to a post by RobertoS:

Don't forget my doubts about your previous thread that I linked to.

Sorry I am not sure what this refers to as I gave up on wiring direct into the master socket and have just used the cables suplied with router and now modem to pluginto the fitting.

In reply to a post by RobertoS:

Three routers on the circuit? How many have DHCP enabled, how many with firewalls enabled?

AiMesh will solve that, one becomes a router, the others work as access points. All managed from one web page. (Its ASUS's clever feature so you can buy more of their products, instead of throwing it all away in favour of Google WiFi, Netgear Orbi, Amazon Eero, or BT WholeHome products).

Now I have the problem getting Eclipse who have clearly not been very helpful over this (indeed may well know exactly what the problem is as a result of their actions) to get the speed up. If an ISP is selling you a product can you go to OFCOM if the ISP is withholding part of the product they are being paid to supply. Or is OFCOM so in the pockets of the firms that’s a nonstarter?

In reply to a post by john7:

Now I have the problem getting Eclipse who have clearly not been very helpful over this (indeed may well know exactly what the problem is as a result of their actions) to get the speed up. If an ISP is selling you a product can you go to OFCOM if the ISP is withholding part of the product they are being paid to supply. Or is OFCOM so in the pockets of the firms that’s a nonstarter?

I don't believe Ofcom is in the pockets of the ISPs. To be honest the ISPs make such little margin per customer, they don't have the money.

Have you tried a BT wholesale speed test?
https://www.broadbandchecker.btwholesale.com/#/ADSL/...

Post deleted by john7

Yes used that when regrading and since.
High Low High Low
VDSL Range A (Clean) 80 66 20 19 60
VDSL Range B (Impacted) 80 62.7 20 19 55

Interestingly it says
Max Observed Downstream Speed 50.92
Max Observed Upstream Speed 20
Observed Date 2020-06-05

Edited by john7 (Sun 23-Aug-20 15:59:26)