Connection Issues

Been having issues with connection dropping,today 9 times in the space of around 30 minutes,usually only a fewminutes at a time.
Can happen several times every day for a week,maybe , then no issues for a few weeks, no set time, yesterday it also happened at 2.15am.
Sky sent me a new router, which hasn't solved the problems,they sent out a engineer a few months ago,who couldn't find any fault,but the previous engineer found a fault in the usual location where there been numerous faults in the past.

Here a extract from the log,any idea as to what's going on

Jan 18 08:05:35 syslog: [2100712.804000] Line 0: VDSL2 link down
Jan 18 08:05:36 syslog: Clear IP addresses. IP connection DOWN.
Jan 18 08:05:37 syslog: [2100714.945000] Line 0: xDSL G.994 training
Jan 18 08:05:52 syslog: [2100729.952000] Line 0: VDSL G.993 started
Jan 18 08:06:06 syslog: [2100744.252000] Line 0: VDSL2 link up, Bearer 0, us=19764, ds=79999
Jan 18 08:06:06 syslog: [2100744.258000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

Jan 18 08:05:36 syslog: Clear IP addresses. IP connection DOWN.
Jan 18 08:05:37 syslog: [2100714.945000] Line 0: xDSL G.994 training
Jan 18 08:05:52 syslog: [2100729.952000] Line 0: VDSL G.993 started
Jan 18 08:06:06 syslog: [2100744.252000] Line 0: VDSL2 link up, Bearer 0, us=19764, ds=79999
Jan 18 08:06:06 syslog: [2100744.258000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

Jan 18 08:10:48 syslog: [2101026.290000] Line 0: VDSL2 link down
Jan 18 08:10:49 syslog: Clear IP addresses. IP connection DOWN.
Jan 18 08:10:50 syslog: [2101027.992000] Line 0: xDSL G.994 training
Jan 18 08:11:05 syslog: [2101043.016000] Line 0: VDSL G.993 started
Jan 18 08:11:20 syslog: [2101057.701000] Line 0: VDSL2 link up, Bearer 0, us=19775, ds=79999

Jan 18 08:10:48 syslog: [2101026.290000] Line 0: VDSL2 link down
Jan 18 08:10:49 syslog: Clear IP addresses. IP connection DOWN.
Jan 18 08:10:50 syslog: [2101027.992000] Line 0: xDSL G.994 training
Jan 18 08:11:05 syslog: [2101043.016000] Line 0: VDSL G.993 started
Jan 18 08:11:20 syslog: [2101057.701000] Line 0: VDSL2 link up, Bearer 0, us=19775, ds=79999
Jan 18 08:11:20 syslog: [2101057.707000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

Modem is losing sync and then restablishing it.

Lots do not say what caused the link to go down, but usual reason is noise from equipment nearby or things like water ingress into a point, or a joint failing somewhere etc etc

In reply to a post by MrSaffron:

Modem is losing sync and then restablishing it.

Lots do not say what caused the link to go down, but usual reason is noise from equipment nearby or things like water ingress into a point, or a joint failing somewhere etc etc

Thank you Andrew

Sky has offered to release me from contract,as they can't get it resolved,is it worth taking it up directly with Openreach?

A shame I cannot get a map of the OR network area just at bottom of my lane,would help a lot knowing the layout.

Edited by Nightglow (Mon 18-Jan-21 15:29:16)

In reply to a post by Nightglow:

Sky has offered to release me from contract,as they can't get it resolved,is it worth taking it up directly with Openreach?

If your problem is due to a joint beginning to fail then you need an Openreach tech willing to spend a good bit of time investigating / speculatively making changes to resolve. This is assuming it doesn't show up obviously on a TDR trace, which would mean it should have been resolved already.

Openreach do have some techs who are very capable and helpful, but my experience is that you could go through five (or more) visits before getting the right person to sort it. ISPs vary in their willingness to keep sending Openreach out, I have no experience with Sky.

If the problem persists once coronavirus restrictions have died down and Openreach will work inside again, Sky's offer to release you from contract gives you another option. If you don't mind signing on with another ISP - order a new circuit from an ISP that offers that for no additional charge. You have to complete the process before ceasing the Sky circuit, which means Openreach have to connect a new pair all the way from the cabinet to your property.

There are no guarantees the new pair won't have similar issues, but the method worked for me last year.

While the pair may be one the poster is not using, it will not be a new cable, but a pair from an existing cable and in some areas all the good pairs are in used from previous fault visits, so its a gamble as to whether better or worse.

Until Openreach has been in the home to totally rule out internal wiring or fault with master socket it is unlikely they will spend lots of time working outside.

In reply to a post by MrSaffron:

While the pair may be one the poster is not using, it will not be a new cable, but a pair from an existing cable and in some areas all the good pairs are in used from previous fault visits, so its a gamble as to whether better or worse.

Until Openreach has been in the home to totally rule out internal wiring or fault with master socket it is unlikely they will spend lots of time working outside.

They have totally rule out internal wiring, the fault is usually around 200-250mtrs away,always been in roughly same location,last engineer who came was going to again escalate the fault, but nothing came of that.

The cable routing is crazy,goes across the canal to the pole,then down the pole & through a hole in wall into the footway chamber on other side of wall,& then back over canal bridge & up along High street, cable has been cut in half several times over the years,when they trim ivy on wall.

Edited by Nightglow (Wed 20-Jan-21 09:43:28)