How common are no show engineer appointments?

I remember in the past having lots of appointments missed afternoon one's.

Well I have my first dsl fault in years, and was given an afternoon appointment, its now 4.30pm and probably going to be missed, If not here by 5, its extremely likely.

AAISP told me they not allowed to chase up until its actually missed which seems such a backwards policy.

I have read about compensation scheme from ofcom, which interestingly is voluntarily only from small isps and only a £25 amount, yet if I am not in when engineer turns up I pay more

The fact this scheme exists tells me that the no show stats are above an acceptable level, am I wrong? Is there any figures?

I cant then book a new slot till tomorrow which means at minimum two days between each raffle ticket on whether they show up with no means to contact openreach directly, and a requirement to sacrifice half a day each time because they cant give smaller time windows and/or use a engineer tracking system.

Edited by Chrysalis (Mon 28-Jun-21 16:36:07)

Answer to my own question?

Well kind off except its across all of the telcos.

https://www.theguardian.com/business/2020/aug/21/com...

I am guessing they have decided to just treat compensation as an extra expense for the way of doing business rather than fixing the problem by hiring more engineers?

Anecdotally this seems more likely to happen if you pick PM appointments rather than AM ones, and an engineer call for a PSTN or broadband fault on a standard care level service will get bumped if there are resourcing issues and a higher priority call comes in. Still, it would be nice if you got a phone call to inform you of this.

yeah I figured that and my next appointment tomorrow is AM.

My experience is that you are far more likely to have a Kelly's engineer turn up who will give every excuse under the sun for not being able to do the task on his job sheet.

Well one turned up 8am on the dot, I gave the openreach call centre a massive moan last monday, although this was probably just luck.

Anyway line fixed back up to full sync, engineer himself did a good enough job and spent 3 hours on the job.

Edited by Chrysalis (Thu 01-Jul-21 12:19:30)

In reply to a post by Chrysalis:

Anyway line fixed back up to full sync, engineer himself did a good enough job and spent 3 hours on the job.

I hope there were no hygiene problems afterwards.

Edited by pluralist (Fri 02-Jul-21 23:37:46)