In reply to a post by Woolwich:

In reply to a post by dect:

Why don't you move the BT number to Sipgate, then you can keep the Zen number as well as the BT number at the location where the Zen line is.

Why didn't they do this three years ago when I suggested it?!

The other complexity is the BT number is on a PBX and I think linked with three lines. I think that make it hard for Sipgate to port.

Yep. Sipgate will only be able to port a ‘standard’ PSTN line. Anything like a featureline going to the PBX wouldn’t be able to be ported. See carve-out in link.

It sounds as though Zen are getting confused, you are just wanting them to port the BT number to their SIP service which will automatically cease the BT lines.

The multiple lines may be breaking their automated systems if they are requesting transfer from a single line. Ceasing the BT lines is a really bad idea until the new switching processes come into effect as they specifically allow a ceased number to be ported elsewhere, and even then you may end up with a number of days downtime.

If it is for business a residential Sipgate account may not be the best choice, it would be worth considering the likes of AAISP or Gradwell if Zen can't sort it.

In reply to a post by Pheasant:

Anything like a featureline going to the PBX wouldn’t be able to be ported.

Don't think they would be using featureline, from what I can remember of featureline its better used for single handsets rather than connected to a key system or PBX. I suspect the way around it if they are stroke lines would be to cease /2 and /3 before then trying to port the number to someone like Sipgate.

Yep, featureline is of no use on a PABX.

In reply to a post by Zarjaz:

Can you not get the required number put on permanent divert to wherever it’s required ? Then you’ll get the incoming calls to that number until such time as you feel happy it’s course has run.

I was just thinking that. Not on a divert but - as I've done in the past - a BT announcement which says "the number you are calling has changed, please redial 01 234 5678".

A divert won't help people update their address books and there's the additional cost of diverting each call.

In reply to a post by tdw42:

It sounds as though Zen are getting confused, you are just wanting them to port the BT number to their SIP service which will automatically cease the BT lines.

No, not quite. I want to port the BT number to the Zen landline (not SIP) and then cease the BT service.

So the old number should replace the number on the new Zen service which is the landline used for broadband.

In reply to a post by Pheasant:

Yep. Sipgate will only be able to port a ‘standard’ PSTN line. Anything like a featureline going to the PBX wouldn’t be able to be ported. See carve-out in link.

Yes but no, see this link! https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204...

I'm hoping this is for Team and Trunking as it says they can port single, multi and PBX lines.

In reply to a post by Woolwich:

No, not quite. I want to port the BT number to the Zen landline (not SIP) and then cease the BT service.

So the old number should replace the number on the new Zen service which is the landline used for broadband.

That is technically possible, the process would almost certainly have to be handled manually rather than by their usual automated systems. Renumbering the Zen-provided line will likely cease the broadband which then need reproviding unless the correct mix of Openreach orders are used.

Given that PSTN will have gone in less than three years why not switch to SIP? New residential Zen broadband connections are now SOGEA with optional SIP, I imagine their business connections will soon change too.

In reply to a post by tdw42:

That is technically possible, the process would almost certainly have to be handled manually rather than by their usual automated systems. Renumbering the Zen-provided line will likely cease the broadband which then need reproviding unless the correct mix of Openreach orders are used.

Given that PSTN will have gone in less than three years why not switch to SIP? New residential Zen broadband connections are now SOGEA with optional SIP, I imagine their business connections will soon change too.

Zen seem to have accepted it is possible and started the process only to be told by BT the number was unavailable.

Porting the number to VoIP is an option if Zen won't play. But I currently have no idea - after looking at the account on-line - how many numbers are on the PBX or what they're paying for. BT's opacity makes treacle easy to see through....

It sounds to me like you have an analogue multi line.
They act like normal analogue lines but one number is used by all three lines.
You will be unable to port this to a single analogue line.
The best bet is to speak to a commercial VOIP provider who can port the number.

Thanks
Dan