Difference between a good and a bad isp :: General Broadband Chatter

General Discussion
>> General Broadband Chatter

Pages in this thread: 1 | [2] | (show all)

Print Thread

pluralist
(fountain of knowledge) Fri 29-Apr-22 14:17:11

Re: Difference between a good and a bad isp

[re: Ripley] [link to this post]

Don't forget there are now millions of homes that have non-Openreach fibre available via a few wholesalers and their associated retailers. Often symmetric speeds unlike Openreach products.

That's not including Virgin/O2.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)

bowdon
(committed) Fri 29-Apr-22 16:49:10

Re: Difference between a good and a bad isp

[re: Ripley] [link to this post]

In reply to a post by Ripley:
Nowadays are you just paying for the customer service with a premium ISP? or does the network actually perform better?

I think for the end user, us, its customer service. The ability to solve a problem, get OR to fix a problem. Or if there are problems with the ISP's own network then for them to admit it to you and let you leave the contract without charging a fee.

A bad ISP won't do anything, even when the problem is caused by their own network.

BT Infinity 2 - ECI Cabinet

deleted
(deleted) Fri 29-Apr-22 17:22:15

Re: Difference between a good and a bad isp

[re: Ripley] [link to this post]

In reply to a post by Ripley:
In reply to a post by trolleybus:
OK then, perhaps someone would care to list at least some of the better providers for FTTP?
Yes thoughts on this would be appreciated

Does anyone ever agree on who they are? I tend to focus on avoiding the ones I hear really bad stories about wink

jchamier
(eat-sleep-adslguide) Fri 29-Apr-22 17:26:43

Re: Difference between a good and a bad isp

[re: deleted] [link to this post]

In reply to a post by dect:
Does anyone ever agree on who they are?

No because everyone has different criteria.

_{22 years of broadband connectivity since 1999 trial - Live BQM}

deleted
(deleted) Fri 29-Apr-22 17:29:16

Re: Difference between a good and a bad isp

[re: jchamier] [link to this post]

In reply to a post by jchamier:
In reply to a post by dect:
Does anyone ever agree on who they are?
No because everyone has different criteria.

Indeed, for the same reason we all have different preferences for many things in life.

Username26
(newbie) Sat 30-Apr-22 13:24:58

Re: Difference between a good and a bad isp

[re: bowdon] [link to this post]

In reply to a post by bowdon:
In reply to a post by Ripley:
Nowadays are you just paying for the customer service with a premium ISP? or does the network actually perform better?

I think for the end user, us, its customer service. The ability to solve a problem, get OR to fix a problem. Or if there are problems with the ISP's own network then for them to admit it to you and let you leave the contract without charging a fee.

A bad ISP won't do anything, even when the problem is caused by their own network.

This....

I have a business grade line - I pay for it. It never slows down and it's only ever gone wrong once. I have a number I can call 24/7 and although I have the right to ring up and whinge at 3am I have never had to. My didn't know it was down until an engineer called me at 1am to say my line went down 29 minutes ago and he was on site wanting me to check the kit this end (I have a 4 hour fix time)

CS is one thing - and you get what you pay for but it's not always needed

Pages in this thread: 1 | [2] | (show all)

Print Thread

Jump to