In reply to a post by PaulKirby:

I have never needed to do that, I just phone and have always got a great deal.

Paul

Good for only ever had one provider do this and it was a very long time ago.

My father has been with plusnet for almost a decade and everytime they say cant offer the same even with threats to leave the other providers he was with before was the same.

I understand not matching everything but these companies dont care about loyalty.

I would rather ofcom stop the whole ripping people off with cpi etc if you sign a contract for a set price that is what it should be this is how it was in the old days and if the company does want to raise prices the contract is void if the customer does not agree.

This is being exploited not from only isp but mobile phone companies do it as well you dont get charged the real rate they put on a large % to what the released rate is making it for most people 8%+ increase every 12 months.

My father has been with plusnet for almost a decade and everytime they say cant offer the same even with threats to leave the other providers he was with before was the same.

I have to ask then why your father is still with PlusNet? Are they offering a better service for the money as if not why doesn't he carry through the threat of leaving to go to someone else?

In reply to a post by ian72:

My father has been with plusnet for almost a decade and everytime they say cant offer the same even with threats to leave the other providers he was with before was the same.

I have to ask then why your father is still with PlusNet? Are they offering a better service for the money as if not why doesn't he carry through the threat of leaving to go to someone else?

As with so many cases like this the provider is backing their inertia marketing policy against the user's zeal to research then move to another supplier. And in a lot of cases it works.

And therefore empty threats of leaving are pointless - if someone doesn't like the price they are paying or the service then they actually need to leave. Staying with the same supplier for 10 years despite better deals being available is why suppliers don't need to offer better deals for retention.

I think we are on the same page here!

Yes, indeed we are.

I'd lay a bet on the father speaking to online support/sales. Not the Retentions team. Probably because he doesn't know it exists.

In reply to a post by GonePostal:

As with so many cases like this the provider is backing their inertia marketing policy against the user's zeal to research then move to another supplier. And in a lot of cases it works.

Does anyone else feel that the longer you have been with a company, the more likely they are to call your bluff and withhold more competitive deals?

My BT retention offer was definitely worse than that offered to new customers, so I switched to vodafone for 24 months - 2/3rds the monthly cost, and a substantial cashback incentive. I hate being expected to jump through hoops to get a competitive deal, I have better things to do with my time.

If I recall Vodafone's prices are typically far cheaper than BT's normally and especially if you're then adding in cashback as a new customer.

In reply to a post by pluralist:

I'd lay a bet on the father speaking to online support/sales. Not the Retentions team. Probably because he doesn't know it exists.

You are wrong he has every time gone to retention's who give the same old story they cant match new customer deals or price match others.

My parents are very old school all done over the phone as well but do ask for email confirmation due to being lied to by other providers before VM was one of them.

People asked why doesnt he just leave issues in past my parents are very old school as well they use landline.

Edited by mortmaru (Thu 01-Sep-22 11:03:46)