In reply to a post by jpm:

I'm not convinced it will, I'm fairly sure the majority of customers will phone up at the end of their existing contracts to get a new deal, be asked if they need a phone line, say "no I use my mobile" and that will be that.

My parents are fed up of their landline, they get 1 valid call a month, and 3 or 4 junk sales calls a day. They have just renewed with PN for 18 months and had no discussion on this, the "broadband" price is inclusive of phone. They may just unplug it!

As someone who gets to visit a LOT of properties and looks at what is going on … telephony over a landline is very much in decline. Even when there is a phone connected, punters freely admit they don’t use them.

I suspect this is a storm in a teacup. For a VERY large proportion of the general public it really has no issue at all.

In reply to a post by Zarjaz:

I suspect this is a storm in a teacup.

Fully agreed, and I'm sure Ofcom have asked the questions of all the CP's and gained that insight, before agreeing to PSTN shutdown.

In reply to a post by Zarjaz:

As someone who gets to visit a LOT of properties and looks at what is going on … telephony over a landline is very much in decline. Even when there is a phone connected, punters freely admit they don’t use them.

I suspect this is a storm in a teacup. For a VERY large proportion of the general public it really has no issue at all.

Yep. I expect it will be the last 5% or so that will be the most difficult for various reasons, including age, cultural attachment and force of habit. Possibly geography.

Putting it bluntly; it's the older parents and relatives. Anyone under 25 doesn't know what a landline is. Most under 50 don't really care as they typically use their inclusive mobile minutes.

t's the retired / spend long periods at home, vulnerable, disabled and incapacitated that is where the time and effort will need to be expended to make sure they can still safely communicate.

In reply to a post by Pheasant:

Putting it bluntly; it's the older parents and relatives. Anyone under 25 doesn't know what a landline is.

I work with some 19 to 23 year olds whom tell me they have a landline (with a wired phone, no DECT) but only because its required for the broadband. Its never used.

Most under 50 don't really care as they typically use their inclusive mobile minutes.

Even those over 50

It's the retired / spend long periods at home, vulnerable, disabled and incapacitated that is where the time and effort will need to be expended to make sure they can still safely communicate.

I find the over 70s whom have kept up with technology are in the same category as the under 50s, but the over 70s whom were not into technology when they retired haven't watched the pace of change. That is the group that needs assistance.

In reply to a post by jchamier:

Even those over 50

Easy tiger. I'm still flying under the radar this year, just! 😂

I find the over 70s whom have kept up with technology are in the same category as the under 50s, but the over 70s whom were not into technology when they retired haven't watched the pace of change. That is the group that needs assistance.

It's terrible to label, but I think we have pretty good idea of those in society that are going to need assistance here.

In reply to a post by Pheasant:

Easy tiger. I'm still flying under the radar this year, just! 😂

Skating along the line myself

It's terrible to label, but I think we have pretty good idea of those in society that are going to need assistance here.

My grandparents (whom left us in the early 2010's) used to explain to me how they noticed technology change from their retirement (around 1980) had sped up to an incredible pace, and it was the rate of change they found hard, not learning the individual technologies.

I suspect that is where the world turned, back then you learned complex tools and used long term. Now everyone touches on 15% or even 55% of a tool (usually software) and isn't expected to learn 100%... unlike mechanical consoles, people using software generally don't learn things by rote (press Ctrl + K + D) but we guess the approach to "save and quit" and when the icons and menus move, we adapt.

Quite a dramatic change in the learning and doing processes.

In reply to a post by jchamier:

and quite a court case between BT Group and the regulator over what happened to the pension funds. The decision to "arms length" instead of "split" was discussed in most papers.

Government are scared, I expect people in government have their fingers in that pie as well.

The number of people without broadband is reducing fast, and "huge router" is unlikely, it has already been mentioned of 'match box' size devices.

I agree that the amount of people without broadband is reducing, the problem is, people have been told they need broadband to live and they get it, even if they can't afford it.
it is one bill I want to keep as low as I can, as long as I can stream, and my smart house stuff keeps working, that is all i need, oh and my computer to play the odd game and download the odd file and browse.
This is why I have said I don't need anything faster.,

As for the small box, that is as far as I know only to connect a phone from another room to the router, just use Dect to connect your normal phone to the BT router.

That is where Ofcom and Openreach have required the communications provider to do the work. You should be chasing Plusnet, Sky, TalkTalk over their lack of advertising.

On this I agree, Ofcom should be centrally advertising on TV, they could even do it on the BBC as "public service" communication from the Government.

I don't care who does it, but it has not been done, just sticking it on TV is no good, lots of peoiple don't watch TV these days and i think that will increase

In reply to a post by jpm:

Customers haven't received communication yet because there is no need for them to do anything right now. The PSTN switch-off isn't happening outside of trial areas for over two years - there is still time for a 24-month contract signed today for WLR3+FTTC to run its full course before the switch-off deadline gets to within six months. There's also no point doing a big campaign that could cause confusion when the natural impact of stop-sell and FTTP-priority is going to do the bulk of the heavy lifting required in this migration. 1:1 discussions can happen between customers and ISPs at contract renewal time over the next two years.

We're in a situation on here where people are hearing about this change from industry forums, getting a clear understanding of what the changes are (because it's been explained multiple times), and then acting as if somehow they don't know and complaining that they haven't been told.

As far as I know, PSTN is happening this year everywhere, so even people with FTTC or even ADSL if they still have that will be pushed onto digital voice.
I know someone one who still have ADSL, they live pretty close to our exchange so they get a good speed, well good for ADSL, but still not sure what digital voice would be like on it, not that they use the phone.

I was talking to one of my brothers last night, and he is not very technical. We talked about broadband as he is on Shell broadband and told him about digital voice, he had no idea what it was and how it may affect him.
I found out he doesn't use his landline and yet he calls my VoIP phone, instead of my mobile

I have chatted to other people who know their way about things tech wise and they had no idea the phone system is changing, they know about fibre but not digital voice

In reply to a post by zyborg47:

I don't care who does it, but it has not been done, just sticking it on TV is no good, lots of peoiple don't watch TV these days and i think that will increase

Market research will tell the answer to this, in the same way it advised Ofcom as to where additional support was needed for the analogue TV shutdown. As in my resposes with our tasty feathered friend, the "group" of people whom care is likely complex.