In reply to a post by seb:

In reply to a post by mckenzie126:

Whoops sorry about that, live & learn I suppose.

Thanks for all the help here & for correcting my mistakes. I've set up a new monitor with ::1 at the end & it seems to be working. If it's ok ill post the graph here in a few days as I'm still a bit unsure as to how to fully interpret it.
Thanks

Do let us know. You should get an idea after a few hours. The graph shows only 24 hours anyway.. so post it in the morning

Thanks. Have been away but here is the graph from today, as I said I'm still not sure how to interpret it, any help would be great ?
https://www.thinkbroadband.com/broadband/monitoring/...

In reply to a post by mckenzie126:

In reply to a post by seb:

In reply to a post by mckenzie126:

Whoops sorry about that, live & learn I suppose.

Thanks for all the help here & for correcting my mistakes. I've set up a new monitor with ::1 at the end & it seems to be working. If it's ok ill post the graph here in a few days as I'm still a bit unsure as to how to fully interpret it.
Thanks

Do let us know. You should get an idea after a few hours. The graph shows only 24 hours anyway.. so post it in the morning

Thanks. Have been away but here is the graph from today, as I said I'm still not sure how to interpret it, any help would be great ?
https://www.thinkbroadband.com/broadband/monitoring/...

On the basis of the graph you shared:
Your line is absolutely fine in the middle of the night, but during the day it seems to have very high jitter - i.e. in every 100 second window, a few packets seem to take a very long time to come back.. (the yellow spikiness in max latency). The average is blue and isn't too bad which shows it's a few packets (5-10% maybe?) that are having issues.

This could be a congested line, backhaul.. or so,ething else. Unless you're flatlining (using all the capacity) your broadband connection then I would say it's not normal. If you are hammering the connection from 10:45 to 00:45 or so, then it would explain this.

However when I look at the history (for everyone else's benefit this is an IPv6 address ending ::1; others won't see this), the graph is not consistently showing the above. Your weekend was completely clear/normal.. Last week you had the same pattern most of the time.

If you're downloading heavily then it may be normal. If not, you need to speak to your provider.

seb

It could be a download that the OP isn't aware of. Maybe a device on the network is doing a file synchronisation of some kind and so all the time the device is on it is hammering the connection in the background without the OP realising it is doing it? Worth checking if the times coincide with a specific device being on.

In reply to a post by ian72:

It could be a download that the OP isn't aware of. Maybe a device on the network is doing a file synchronisation of some kind and so all the time the device is on it is hammering the connection in the background without the OP realising it is doing it? Worth checking if the times coincide with a specific device being on.

Yeah I did ponder that.. albeit why doesn't it do anything on weekends?

Could be a work machine? We have some devices that seem to spend most of the day syncing OneDrive due to an issue with the sync setup getting in a twist.

Thanks for such an in depth explanation. So all the yellow spikes are not normal ?

There are two laptops here that get used, most of the time at the same time. When the graphs are blank this coincides with nobody using a laptop - ie when we are not here or in bed. Last weekend we were not here.

There is pretty much no downloading happening. One laptop is used for streaming, amazon etc. & the other is just used for occasional web browsing.

Assuming the laptops are both Windows then fire up task manager and monitor the network usage to be certain that nothing is happening in the background. Do the bad periods on the monitoring coincide with when one or both of the laptops are turned on? If you turned them both off for an hour (if you can) then does that stop the spikes? If it does then try just turning one back on and see if the spikes come back, then try the other.

EDIT: The alternative is that maybe the provider has major congestion in your local area. Be interesting if any of your neighbours are with the same provider and could use a BQM to see if they get the same issue.

Edited by ian72 (Wed 28-Jun-23 12:58:32)

In reply to a post by ian72:

Assuming the laptops are both Windows then fire up task manager and monitor the network usage to be certain that nothing is happening in the background. Do the bad periods on the monitoring coincide with when one or both of the laptops are turned on? If you turned them both off for an hour (if you can) then does that stop the spikes? If it does then try just turning one back on and see if the spikes come back, then try the other.

EDIT: The alternative is that maybe the provider has major congestion in your local area. Be interesting if any of your neighbours are with the same provider and could use a BQM to see if they get the same issue.

Both laptops are Macbooks but I've checked in activity monitor > network & I cant see anything running that shouldn't be in either.
Yes the bad periods on the monitoring coincide with when one or both laptops are on. Turning them both off does stop the spikes.

Here is the graph from today, from 1pm until 6pm only one laptop was on & after 6 both were on:
https://www.thinkbroadband.com/broadband/monitoring/...

I don't really know our neighbours quite well enough to ask them about this am afraid.

Can I gather from what's been discussed & results so far that it does look like there is an issue with our provider?

Thanks

As it only occurs when your laptops are turned on then it suggests it isn't the providers network causing the issue. Can you test to find out if it is a specific laptop causing the issue - have just one connected and see if the spikes occur then try the other laptop. This will show whether a specific device coincides with the issue or if it is either device. If it is a specific device then it would suggest something that laptop is doing. If it is either then I would say something weird happening in the router when it has a device connected. Have you got the laptops connected via wired or wireless?

Ah! Ok, makes sense.

They are both wireless.

The last graph I posted did just have one on for about 5 hours, from 1-6pm. You can see on that graph that the spikes were less frequent & not as high when just one was on, then when both were on again after 6pm the spikes were higher & more frequent. Are you able to see it ? Im still not entirely sure how to interpret the frequency & height of the spikes though.

I should probably try again but with the other laptop turned off this time & see what happens.

Thanks for taking the time