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Sadly you haven't answered the following points that may help others to figure out whats going on
1) Are your devices (used for testing) wired or wireless.
2) You've been asked to setup a BQM but you haven't posted a link to it.
3) You haven't posted the packet loss test results.
If you seriously want help then these are some of the things that may help others to help you.
Adding to Dec's comments
with 1),
a) if you have done the tests wirelessly can you do them wired. And if you have done those tests wired can you disable av !
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1) Wireless
2) I'll have to investigate how I do that.
3) ----- ditto-----
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I can certainly try as I recently purchased an iMac.
Is av Anti Virus?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://www.thinkbroadband.com/broadband/monitoring/...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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"Browser Incompatibility Detected
Hello, I appreciate you attempting to try my site, but I'm afraid to say that it will not work in your browser.
Specifically, this requires the use of RTCPeerConnection(), which your browser does not implement.
You could use iPerf to measure your network condition. Brave Logo Chrome Logo Firefox Logo Vivaldi Logo
All logos and trademarks are the property of their respective owners."
Above from packetlosstest.com
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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What device and browser are you using?
As per previous advice, please run tests on a device plugged into your router.
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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This isn't working. Perhaps you've entered an incorrect IP address or your router needs to be setup to respond to WAN pings?
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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Maybe you should go with BT.
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Safari on an iPad.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I didn't enter an ip address.
It's possible the router needs altering, but it's not very configurable.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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