In reply to a post by hk11:

Are TT really that bad?

In my experience no -
https://forums.thinkbroadband.com/favlinker.php?Entr...

In reply to a post by Jack_Hackett:

In reply to a post by hk11:

Are TT really that bad?

In my experience no -
https://forums.thinkbroadband.com/favlinker.php?Entr...

This just shows that we all have different experiences (hearsay also doesn't help especially when related to negative comments), if we didn't we would all probably be using the same ISP. Some here have been bashing TT for years then admit their negative comments are actually from a friends experience. I have never used TT but would consider them when moving ISP.

Edit: Subject to them still existing

Edited by deleted (Fri 04-Aug-23 16:04:31)

Good to hear.

I have a neighbour who is quite happy with them as well, they may be others.

In reply to a post by dect:

In reply to a post by Jack_Hackett:

In reply to a post by hk11:

Are TT really that bad?

In my experience no -
https://forums.thinkbroadband.com/favlinker.php?Entr...

This just shows that we all have different experiences (hearsay also doesn't help especially when related to negative comments), if we didn't we would all probably be using the same ISP. Some here have been bashing TT for years then admit their negative comments are actually from a friends experience. I have never used TT but would consider them when moving ISP.

Edit: Subject to them still existing

You are right about hearsay, another one you often see is people slating TT and when asked how long they have been with them they admit they left years ago strange how they forget to mention that in their post.

I think TT's main problem was their phone support they got a bad reputation for not helping (reading off a script etc) and you could spend hours on the phone while they ran line tests etc with no outcome at the end, my main problem was they were in India and i am from Cumbria so they had a nightmare trying to understand what i was saying due to my accent this lead to a frustrating experience that i am glad i never had to repeat.

The next time i had a problem i used the community forum which was great but obviously not 24/7 support then live chat became a thing and that's how i contacted them if i needed to as the accent wasn't a problem any more, i have used live chat a couple of times and have always found the customer service person helpful thankfully since moving to FTTC i haven't had to use it at all.

BTW i am not a TT fanboy i know some customers have a nightmare with support and i can understand them giving the ISP both barrels in places like this, i am sure its the same for all ISP's non of them are perfect.

In reply to a post by hk11:

It's just a pity these companies don't offer renewals at competative rates. If they did that I wouldn't bother to swap, once I found a reasonable ISP. The whole ethos of these offers they do is to get you to sign up in the hope you then go on at vastly inflated prices when your contract ends. I am noticing most contracts are now 24 months, presumably to claw back the extra costs involved with fibre?

The mid-contract price increases are also very unfair, given they have a guarenteed income for the contract length, but I think Ofcom are looking at these? Not that Ofcom are any real use, but it seems that is all we have to work with.

Plusnet was ok, i only went to plusnet as they were the only ones who could give me a quick connection when I was moving from the Wireless network I was on. My phone line had been disconnected for 2 years and other providers just gave me silly dates. I was not sure about plusnet as they belong to BT and I detest BT, but they were fine for me for 9 years. i have never used another provider on FTTC. My brother use Shell and to be honest that works fine, the router is not great, but it does the job. Talk Talk got their reputation more or less when they first started with a Free broadband forever, or something like that and they could not cope and it just went on for there and also that they got hacked by a teenager.

as i said above, I was with plusnet for over 9 years and was willing to stay with them if they offered me a good deal on FTTC, but all the wanted me to do was to go on FTTP on a 24-month contract or sign back up to FTTC on a 24-month contract, which would have still cost a few quid more than what I was paying before. I was not going to go for a 24-month contract. i t was funny when I cancelled they then decided to come up with a decent offer for FTTP on a 18 month contract, too late by then I had already ordered zzoomm.

I agree with you about the mid-contract price increase, I know costs increase, but once you are in a contract that should be it. at least my costs are fixed for 12 months with Zzoomm and I pay the same now as I did with Plusnet, but I get 500Mb/s not 36Mb/s, not that the speed bothers me.

We will see what happens after the 12 months, but I expect I will go down to the 150Mb/s, normal price of that is £29.99, so about £5 more than what I am paying now, I don't want to pay £35 for 500Mb.s as I don't really need the speed.

In reply to a post by dect:

This just shows that we all have different experiences (hearsay also doesn't help especially when related to negative comments), if we didn't we would all probably be using the same ISP. Some here have been bashing TT for years then admit their negative comments are actually from a friends experience. I have never used TT but would consider them when moving ISP.

Edit: Subject to them still existing

My problem with Tal Talk is their customer service, having to cope with it on behalf of different people over the years,It is like pulling teeth. Sky is not much better to be honest. Seems to be the thing with large providers, apart from plusnet, they were ok.

I have not had to deal with Talk Talk for a couple of years now, so things may have changed, but I doubt it.

In reply to a post by dect:

I have never used TT but would consider them when moving ISP.

Same here. I do have some work colleagues whom had no issues with TT until recently, and found the customer services is poor by phone, but great on the TT Community forum. For the low cost, it makes sense !

In reply to a post by jchamier:

Same here. I do have some work colleagues whom had no issues with TT until recently, and found the customer services is poor by phone, but great on the TT Community forum. For the low cost, it makes sense !

Yeah, some people used to say that, but a forum is not much cop if you don't have a connection. Those same people say use a smartphone to access the forum., but using forums on a tiny screen is awful.

In reply to a post by jpm:

I'm glad TalkTalk bought Virtual1 and had time to turn it into just another channel provider that nickel and dime for everything right before realising they can't afford all these things, thanks guys.

+1
I have two Virtual1 circuits and my experience via my reseller has progressively gone downhill over the last 12 months especially. I’ll be moving one service to Vorboss and the other won’t be getting renewed.

Yeah, some people used to say that, but a forum is not much cop if you don't have a connection. Those same people say use a smartphone to access the forum., but using forums on a tiny screen is awful.

If you lose connection but can get online with your phone google "Talktalk online chat" the top link will take you to a page where you should see this (below) if you scroll down the page, disable adblockers or the chat link will not show.


LIVE CHAT
Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our Live chat opening hours for each department.



.

Edited by Jack_Hackett (Sat 05-Aug-23 10:49:40)