In reply to a post by BLaZiNgSPEED:

To be honest TT are quite bad. I was a TT FTTC customer on a 2 year contract. The Customer Service is a big scam. I was promised that I'll get a new telephone line as part of a 2 year deal. But instead an Openreach engineer came and refused to install a new line and only installed an NTE5C Faceplate.

I fail to see how that's Talktalk's fault. They will have ordered a new line.
It's the Openreach engineer who will have reused existing infra to connect you up. That would have happened with any provider that ordered you a "new line".
Providers have no control over Openreach using existing pairs. They can't force them to literally pull in new pairs if there is existing capacity.

Talktalk's CS (particularly by phone) is rubbish. Live chat and the online forum is pretty good and UK based.

The only downside to their network is the lack of IPV6.
I got full speed 24 hours a day, 7 days a week on their gigabit package until a migrated recently.
The lack of PPP meant higher throughput than any other Openreach provider could have managed (apart from Sky).

Edited by j0hn83 (Sun 06-Aug-23 11:11:57)

Yes, I tend to change every year as the provider I am with at the time don't offer me a deal for extending my contract. The list goes right back to dial-up as only had fibre for Six months or so. I was happy with ADSL, bar maybe upload speeds. I don't get much better speed on 40/10 now than I did on Plusnet AdSl two years ago!

In reply to a post by zyborg47:

I can't be bothered to go through the hassle of getting another FTTp connection and to be honest now I am away from Out of reach I prefer to stay away from them.

I really don't understand this. They apparently provided a very solid network to you for years. This seems childish. They offered a compelling product that someone used to make a quality retail product I would be all over it.

An FTTP install is hardly a massive hassle and can be rid of a pointless copper set up.

In reply to a post by j0hn83:

In reply to a post by BLaZiNgSPEED:

To be honest TT are quite bad. I was a TT FTTC customer on a 2 year contract. The Customer Service is a big scam. I was promised that I'll get a new telephone line as part of a 2 year deal. But instead an Openreach engineer came and refused to install a new line and only installed an NTE5C Faceplate.

I fail to see how that's Talktalk's fault. They will have ordered a new line.
It's the Openreach engineer who will have reused existing infra to connect you up. That would have happened with any provider that ordered you a "new line".
Providers have no control over Openreach using existing pairs. They can't force them to literally pull in new pairs if there is existing capacity.

Talktalk's CS (particularly by phone) is rubbish. Live chat and the online forum is pretty good and UK based.

The only downside to their network is the lack of IPV6.
I got full speed 24 hours a day, 7 days a week on their gigabit package until a migrated recently.
The lack of PPP meant higher throughput than any other Openreach provider could have managed (apart from Sky).

Actually it was part of the contract agreement. The £60 new line installation fee was chalked off as free from the contract paper!

I wanted a new line because in the past when we were renting our flat an ex-tenant had ordered Openreach to install a new line and this line is extremely long. At least 15 meters of extra wiring in the flat. It circulates the entire corridor of our flat at the top of the walls. I wanted for aesthetic purpose to have a shorter copper line and because previously I was having poor connection with ADSL constantly dropping out, for the benefit of the doubt I wanted a shorter line in case it helped reduce interference.

Nevertheless, the Openreach engineer ensured me not to worry as now with FTTC the connection will naturally be more reliable. He kept insisting in agitation "do you know how much copper is running outside", "at least a good 500 meters", "cutting 5-10 meters of extra copper won't make a difference, trust me"! That was the words of this engineer and then later on he went outside for around 20 minutes to check the connection at the cabinet and came back to install the NTE5C Faceplate. He cooled down and was in a better mood and said that he was happy to cut the copper but didn't have pliers with himself, unfortunately!

To be honest, that was not fair and not what I was expecting. I basically lost a good £70 amazon voucher at that time with Uswitch offer for an 18 month contract. I went with TalkTalk 24 months sacrificing this £70 voucher with the hope of a new line. I could've then had the old one removed that's just ruining the aesthetics unnecessarily.

Now my only hope in future if Openreach FTTP comes and FTTC and copper gets retired only then I can safely remove it myself or if the Openreach in future removes the copper line as part of the FTTP upgrade. I doubt they'll do it, but only then it will be safe for me to remove that copper.

At one point, I was contemplating of following some Youtube guide to cut that copper line myself and shorten it but I simply don't have the guts to do it as I'm not a professional and if I can't do it properly I'll be left without an internet connection.

Even though Community Fibre are now available here, I can't remove this copper myself in case I need FTTC as a handy choice for future.

In reply to a post by BLaZiNgSPEED:

Anyone else who is a TalkTalk customer will tell you the same experience as myself! If anyone says they've never experienced this, they'd be lying!

Do you honestly believe all TT customers have had a bad experience if you do you fall into the category of haters i and others mention in this and my thread below, here are two happy customers and believe me we are not lying -


https://forums.thinkbroadband.com/favlinker.php?Entr...

I'm not a hater of TT, I'm just giving my personal experience in the 2 years of using their service. It is a genuine series of complaints that I have. The connection to show as Connected when no web pages are opening is something I have only experienced with TalkTalk!

There has never been another ISP that I have used that shows router setting as connected but none of the web pages or peer networking as working. I once had this experience for 50 minutes! No router reboot was fixing the problem as it was from their end.

You are only showing your happiness in terms of your speed test results. Speed is not everything. I also had 80/20Mbps much better tests than your 63Mbps but that doesn't mean overall I am happy with the service.

That's the problem with many of these positive reviews that you'll read online. I've read plenty of those 5 star reviews pointing how happy they are with the speeds they are receiving. It is not all about speed. It's about the latency, reliability of the connection keeping a hold of. The quality of the router, the packet losses, the customer service, the honesty of a company, etc.

I'm not denying that you may be happy with your speeds. But I'll be honestly surprised if you haven't experienced connection downtime while the router is being shown as connected and the lighting of the router being white!

This is not a problem unique to my particular location or area. Absolutely all of the customers throughout the country simultaneously report that their connections have gone down during the TalkTalk scheduled maintenance. This is the website I was looking at when I was a TalkTalk customer. https://downdetector.co.uk/status/talktalk/
Everytime my service was down the graph chart was rocketing upwards and the comment section was full of people telling their same experience.

The router will show connected but not a single web page will open. Then again, I've also weirdly experienced situations where certain websites will not work due to TalkTalk server side and then they resolving because TalkTalk fixed the server side. This is not a problem I have experienced with another ISP.

BT is far better than TalkTalk imho. If I was just a complaining machine by nature I would've criticized BT as well, but it really is a better service than TalkTalk. Now I can't comment on FTTP as I don't have FTTP. Perhaps TalkTalk as a service on Openreach FTTP and CityFibre do perform better. But then again I also don't know if their service goes down together with their maintenance.

So you didn't want a new line, you wanted the master socket re-locating? As for an installation engineer not having a pair of pliers with him . . . .

Edited by GonePostal (Sun 06-Aug-23 17:56:36)

In reply to a post by BLaZiNgSPEED:

I'm not a hater of TT, I'm just giving my personal experience in the 2 years of using their service. It is a genuine series of complaints that I have. The connection to show as Connected when no web pages are opening is something I have only experienced with TalkTalk!

Your exact words are below you accused all TT customers that say they haven't had a problem liars just because you have, you are wrong!

Anyone else who is a TalkTalk customer will tell you the same experience as myself! If anyone says they've never experienced this, they'd be lying!

Tell me honestly, do you think if you put that new line request in with another ISPs you would have got a different outcome?

Edited by deleted (Sun 06-Aug-23 17:04:52)

In reply to a post by dect:

Can anyone else resell via the Zzoomm infrastructure like ISPs do on Openreach infrastructure? If not that wouldn't be a deal breaker for me.

No, they just sell their own products over their own network. I can understand where you are coming from, that was one of the things that went through my head, but I am not bothered now as long as it keeps working and the price is ok. then again Virgin as far as i know you can only get Virgin products.

Things may change as time goes on, you never know.