In reply to a post by AGinWorcs:

"But if it turns out that the increased BQM latency you see coincides with periods of a lot of activity on your network, "

Not being at home is very different than the link not being used. In your situation I would disconnect all devices connected via ethernet and Wifi and then see what happens on the BQM. If its still bad I would then suggest you reach out to Aquiss.

Edited by PCJM40 (Sun 10-Dec-23 10:24:39)

I'd go further and directly connect a linux machine to the ont and then check bqm....

Also i'd do two or three checks over several days via different peering routes.

Edited by Taras (Sun 10-Dec-23 10:12:46)

Are you actually having issues with your gaming and video calls or just looking at the possible issues?

I’m on Aquiss, and my BQM looks similar to yours during business hours when the connection is idle. Here are the BQM graphs for Monday and Tuesday last week:

https://www.thinkbroadband.com/broadband/monitoring/...

https://www.thinkbroadband.com/broadband/monitoring/...

I spoke to Aquiss, but we didn’t reach a conclusion mainly due to me not responding to the last email. I suspect that the latency spikes are not directly related to my connection, but rather a hop somewhere close to the BQM server. I’ve concluded this because I have my router pinging Google, the BBC, and the BQM server outbound, and the spikes are not reflected in my own router’s graphs.

Previously, I was with IDNet on the same router and same connection speed, and the graph was always completely flat green every day. The spikes started on the day of my migration. My connection performs fine though.

Edited by MrClump (Sun 10-Dec-23 11:49:18)

In reply to a post by MrClump:

I suspect that the latency spikes are not directly related to my connection, but rather a hop somewhere close to the BQM server.

You could always try comparing with f8lure an independent third party, if you use it long term do the right thing and send some money to help with the costs.
https://f8lure.mouselike.org/auth.asp

I left Aquiss because of these sort of issues and terrible slow downs and the moment I entered new credentials for a new ISP (all my kit was exactly the same, not even power cycled) all the issues went away.

Aquiss resell Entanet, so as soon as possible the connection is handed off to an Entanet POP, and Entanet just don't seem able to monitor these, or they just let them run hot and overloaded, and due to their spread out estate not everyone will see the same problem.

Good luck to the OP getting it fixed, I never got a fix so left my contract early. Martin will help as much as he can but at the end of the day they are at the mercy of Entanet, who from my experience either were completely clueless to the problems or knew exactly what the issues were and it was by design, i.e. they are maximizing their capacity and accept the risk of congestion at peak times.

Edited by E300 (Sun 10-Dec-23 12:20:42)

That's exactly how I understand they run their network, they run it hot and rely on QOS to smooth things out. ISP's can also pick the priority level, however it gets expensive quickly.

Also business and personal switch priorities through the day, off-peak consumers get priority and peak business get priority.

In reply to a post by devonkev:

....business and personal switch priorities through the day, off-peak consumers get priority and peak business get priority.

This has not been in the case since 2013. Please don't post FUD.

Edited by aquiss (Sun 10-Dec-23 13:24:15)

To be fair to that poster, this was the exact issue I was seeing if you recall, my service degraded from 9am every morning Monday-Friday and then got better after 5pm. Not a single issue on bank holidays or weekends, it was obvious I was being affected by business traffic. I understand all Aquiss customers have the same priority, but does Entanets Wholesale traffic have the same priority as their more profitable business traffic? If I had the same priority across Entanets network as the business traffic that came online from 9am so we all slowed down to the same speed, then those businesses were getting a shockingly poor service from Entanet.

Edited by E300 (Sun 10-Dec-23 14:09:19)

In reply to a post by E300:

I understand all Aquiss customers have the same priority, but does Entanets Wholesale traffic have the same priority as their more profitable business traffic?

CityFibre Wholesale (nee Entanet) only sell one priority level (on offnet..ie: Openreach) regardless if it's home or business, so they have no any package markers to highlight one over the other, to manage them any differently or control in any time periods. As I say, those days went roughly when they dropped usage capped products in circa 2013.

The difference with Home v Business contractual SLAs, which firmly sits on our side and the care levels we take off Openreach/BTW.

Personally speaking, I'm disappointed we didn't get to the bottom of your personal issue E300, especially as you worked really close with us (mainly myself) and to that I can't thank you enough as open engagement sits well with me. I'm just glad to read you are sorted, which at the end of the day, is the main thing for me.