Obviously none of us knew this. For me I need to apologise. We are all here to help others, that includes helping you. We want you to have the best solution possible.

Is it possible for somebody thats around you to do that screen grab so we can hopefully get to the bottom of the issues and help you to get the long needed upgrade ?

Apologies for the bluntness of my comment. I was obviously unaware of your situation.

Does the Wholesale checker mention VDSL Multicast under all the estimates?

I live alone.

VDSL Multicast is listed as Available under "other offerings".

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date
High Low High Low
VDSL Range A (Clean) help 80 67 20 18.9 60 Unavailable Available
VDSL Range B (Impacted) help 80 60 20 17 54.2 Unavailable Available
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 1000 220 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date
WBC SOADSL 2+ Up to 17.0 -- 10.0 to 19.5 Available
SOADSL Max Up to 7.5 -- 6.5 to 8.0 Available
SOADSL Fixed Rate Up to 2 -- -- Available
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange Y
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Edited by ARD (Sun 21-Jan-24 17:21:09)

Thank you. It looks like as its a fibre priority exchange, hence why you now can't order fttc, despite being at 80mbits to 60mbits, but because your results are saying

FTTP on Demand 1000 220

it should mean fttp will be shortly with you......Normally when FTTPoD goes to 1000/220 its a precursor for standard fttp.

"FTTC" is unavailable. That's the case everywhere. FTTC as the wholesale checker calls it is just VDSL+PSTN.

PSTN is closed so only SOGEA is available, nationwide. SOGEA is the same thing minus the analogue phone with dial tone.

You will get a minimum of 55Mb but more likely higher. The cabinet has capacity.

In reply to a post by ARD:

VDSL Range A (Clean) help 80 67 20 18.9 60 Unavailable Available
VDSL Range B (Impacted) help 80 60 20 17 54.2 Unavailable Available

You should be able to order a service. Talk to your chosen ISP. Give them the phone number in the flat if you have one for the best estimate of speeds.

I'll be in touch with my current ISP tomorrow. Unfortunately, there's no phone number for the flat.

But the checker appears to be offering ADSL 2+ speed products. Please point me in the right direction if I've missed something. How can you tell that the cab has capacity for faster broadband? I'd be quite happy with the speeds you quote. Thanks.

It shows whatever is available. VDSL (FTTC) and ADSL2+ are both available and you're free to pick either if the provider offers both.

Many providers don't even sell ADSL2+ of VDSL is available.