Correct, The Openreach person was only interested in a quick in and out job. It would have been obvious to him that as there was no phone in the room, the internal cabling would be needed.
There are a lot of service people who are oblivious to the customers needs. Had someone in to do a repair on an electrical component in my heating system, instead of just replacing the required component they went through virtually ever menu and changed dozens of settings for my heating and hot water, when I asked why he did that he said "thats how I like it at home".
Edited by PCJM40 (Tue 08-Oct-24 16:41:24)