In reply to a post by PCJM40:

In reply to a post by Zarjaz:

It also said get an engineer to do a full line inspection including line card and exchange equipment.

All in the 50 minutes allocated standard task time. Ha !

Sounds like the AI was covering every base so couldn't be wrong.

Think it was scraped from the A&A website. There must be only one agent at TTB on a weekend and she keeps closing cases as soon as they are opened and it's annoying me as well as the fault changing.

Sounds like the AI was covering every base so couldn't be wrong.

They are standard notes for some specific CP’s.

In reply to a post by Zarjaz:

It also said get an engineer to do a full line inspection including line card and exchange equipment.

All in the 50 minutes allocated standard task time. Ha !

Visit number: 1Type of engineer: SFIAppointment reference number: 1-xxxxxxxNotes added for the engineer: Issue - DCNComplete fit new NTE and RF3 (not SSFP)Replace D & E Sides to best possible pairs.Renew drop wire if applicable to EUComplete L&S or if new ties available, complete TPM. If more time required, get auth from OR HelpdeskPrevious work carried out (if applicable): n/a - Recommend ccSFi to check for splitter card issues.

All done on a Saturday afternoon in 2011 when I had a DSL fault - it took several hours!

All done on a Saturday afternoon in 2011 when I had a DSL fault - it took several hours!

2011 ….. things were very different in those days. An SFI got a two hour task time.

Well have fired off two emails. One to Mr Selly and another to the TT Group complaints as complaints to TTB just get closed without action. Also a billing query. My billing has been somewhat erratic over the last couple of months.

Well the best of luck for a favourable outcome from those.

In reply to a post by Zarjaz:

Well the best of luck for a favourable outcome from those.

Cheers.

So a Quinn contractor showed up today and has done line checks. Keeps getting different faults on the line check with one a diss. one a loop and one a pass. Broadband keeps dropping and is now banded at 44mbps. He said he is going to send it back to OR and he cant pull new cable but isn't sure where the fault is.

They are quality aren’t they ?

The engineering equivalent of lip service. Beloved by the bean counters, and faceless middle management.

I seriously hope you get a proper, multi skilled, experienced Openreach bod next time Tim. (There is still a chance that it needs a maintenance dig)

In reply to a post by Zarjaz:

They are quality aren’t they ?

The engineering equivalent of lip service. Beloved by the bean counters, and faceless middle management.

I seriously hope you get a proper, multi skilled, experienced Openreach bod next time Tim. (There is still a chance that it needs a maintenance dig)

Couldn't they temporarily run a a cable overground if they believe the underground issue is within the OP's boundary so he at least has some working service.