Brillband reponse - Sorry!
We cannot service your property at this time.

I am in daily contact with the person immediately involved and have since realised that the same will apply to me, and my own property, if I were to sell it. My property would have ZERO broadband unless the copper connection to the BT cabinet was restored. For me that is relatively easy. In her case the cable no longer exists and is being restored on Thursday if all goes according to plan.

The current owner of the service REFUSES to change the account name and reconnect the service.which would be the simple solution..

We actually share the same Swish router in the road along with several other properties. It looks as if we will have to revert to an FTTC solution. I thought I was investing in the right technology. What a mistake! At least I still have the BT cable available to where my router is!

In reply to a post by steelej02:

Brillband reponse - Sorry!
We cannot service your property at this time.

OK thanks for finally confirming, Just found this link which may be helpful to others in a similar position when Brillband get themselves sorted out ISPReview

Edited by PCJM40 (Tue 14-Jul-26 15:43:57)

In reply to a post by steelej02:

The current owner of the service REFUSES to change the account name and reconnect the service.which would be the simple solution..

Mate (assuming you are a bloke) the legal world doesn't work like that these days, you may think we are still in the 1970's but we are in 2026. They are not REFUSING they can't do it as they don't own the infrastructure and they are not the authorised provider of new services on that infrastructure. You keep saying the same old [censored], you need to start listening to people on here as its not just me saying it.

did you ever try the onestream checker ?

In reply to a post by steelej02:

The current owner of the service REFUSES to change the account name and reconnect the service.which would be the simple solution..

As I have said before, the previous occupants terminated their contract with the altnet, so there is nothing left to transfer even the parties were willing to novate the contract (which is unlikely; it is difficult to do novation in a legally-binding way, and for something like broadband it is much cleaner for the departing party to terminate and the arriving party to take out a new contract).

It appears that nobody you have contacted so far has the right to enter into new service contracts on this altnet - because, from a legal perspective, the new resident is in no different a position than anyone else seeking a new connection via that service. The existence of a potentially reusable physical connection does not change the legal position.

If, as has been suggested in the thread, new connections are not currently possible on this infrastructure, then that is the end of the matter.

A contract is with A and B. C has no legal right to take the contract over.

Stop asking the same question. It has been answered many times and please answer what I asked.

In reply to a post by steelej02:

Thanks for all the feedback. The decision has been made, the only viable one.

She has gone for a FTTC solution. BT are attending on Thursday to install a copper cable to her property. There used to be one so hopefully it will just be the route overhead from the nearest pole to her property.

I visited her today am planning to be available when BT attend to ensure that she is not being pressured to something that is not necessary, This will give her FTTC so that she can go to any one of the several providers.

I now need to decide myself whether to remain with Swish/Cuckoo or switch now to a different provider. I am not planning to move and am not actually dissatisfied with their service but if it remains impossible to transfer my fibre connection to a new owner then I would not want to impose such a farcical situation on any new buyer of my property.

There are multiple FTTC services available.

Not really much else you can do as it would appear that its still not possible for new customers to sign-up in areas where the network is present. Ludicrous but true:

https://www.ispreview.co.uk/index.php/2026/03/apfn-s...

...and even with this more recent news update (already linked above) from June, apparently still unresolved...even though it should have been by 1 July:

https://www.ispreview.co.uk/index.php/2026/06/allpoi...

In reply to a post by steelej02:

I went with Swish expecting this to enhance my properties future value. It has turned out to be quite the reverse! A new owner would have no broadband or telephone service (as my landline phone is also routed via my broadband) if the current supplier persists in refusing to allow a change of owner on the service..

...

I am now seriously wondering if I should I reinstate my NTE5 socket (the BT cable is still there in my case) and switch my own connection to an FTTC contract as it is otherwise impossible to get FTTP from any other supplier in our road. Trooli provide overhead fibre to the rest of our village.

There is no urgent need or rush to do any of that in your situation, unless you're imminently planning on selling your property and even then I probably wouldn't bother.

I would treat this as a short term 'nuisance' and nothing more - as long as your existing FTTP connection remains working and performant and no unexpected price increases, I would just wait this out until APFN and their retail service providers get their act together and start accepting new orders again.