Try this Ofcom checker https://checker.ofcom.org.uk/en-gb/broadband-coverage
This will give an indicator if there are any availability for other Alternative FTTP Networks.

If you are getting a line of only 38Mbps then it means you've got only FTTC from Openreach. But the Ofcom checker will show what's the max speed under Ultrafast and that will give an idea, which Altnet provider has it listed.

Of-course, it may not be 100% reliable as sometimes it could show availability for a network that isn't really available. But it is more reliable than bidb.uk.

If it shows something else like Virgin Media, nexfibre, Hyperoptic, Gigaclear, etc then you simply then check on the official website of these providers and enter your postcode and address there to see if it shows up as available.

In reply to a post by jchamier:

Try the enquiry form, in the box "Please tell us what your fibre broadband enquiry is about: " choose the option from the drop down list that says "I cannot get fibre but my neighbours can".

https://www.openreach.com/forms/fibre-broadband-avai...

JSD_31, Try this. simply state what you have said here without flaff and politely, you may need to have them ask one of their colleges.

we have seen cases with one side has dig and no fttp and other side with overhead cabling and has fttp. its a bit of deranged solution but sadly it does exist.

Thanks for the help everyone. I sent off the enquiry form so will see they say