Amazon Echo

Last few days my Amazon Echo has been losing signal and cutting out getting the red ring of death. I bought it in Mar 2018 so it is out of warranty. I have performed a factory reset on it and it was ok for a couple of days then lost signal. Quickest way to restore was a power off and on. It is downstairs in the kitchen and my router upstairs on 5ghz band, it will connect on 2.4ghz band too but that is rather congested round here. Which is the best band for going through ceiling? My downstairs PC is near the echo and on 5ghz with a Asus dongle and seems to stay connected.

Isn't there a minimum warranty in the EU of 2 years?

I think so but according to the Amazon order page the warranty is 1 year limited.

In reply to a post by Banger:

Last few days my Amazon Echo has been losing signal and cutting out getting the red ring of death. I bought it in Mar 2018 so it is out of warranty. I have performed a factory reset on it and it was ok for a couple of days then lost signal. Quickest way to restore was a power off and on. It is downstairs in the kitchen and my router upstairs on 5ghz band, it will connect on 2.4ghz band too but that is rather congested round here. Which is the best band for going through ceiling? My downstairs PC is near the echo and on 5ghz with a Asus dongle and seems to stay connected.

Just as a temporary test have you tried moving the Amazon Echo next to the router?

Will try that next but it has been ok for over a year.

In reply to a post by Banger:

Will try that next but it has been ok for over a year.

Totally understand but I was thinking two things

1) Maybe the Amazon Echo does have a fault but if you can find a way to work around it may save you buying a new one.

or

2) Something may have changed that is not related to the Amazon Echo

In reply to a post by Banger:

Which is the best band for going through ceiling?

In my house 2.4Ghz is better at going through walls than 5Ghz. I always thought the low the frequency the better at passing through walls.

Edited by deleted (Mon 09-Dec-19 10:47:54)

The Amazon warranty says it is in addition to standard consumer rights. I think we have the same rights as the rest of the EU and therefore should be covered for 2 years by default. Amazon are usually pretty good so I would recommend dropping them a line and see what they say.

Will do.

So it went off again tonight so I have changed it to the 2.4ghz band. Funny how it has just started happening on a night time, unless someone else has 5ghz recently. Will monitor.

So it has been fine tonight and still happily playing a radio station since I changed frequency to 2.4ghz. I also sent feedback to Amazon.

In reply to a post by Banger:

So it has been fine tonight and still happily playing a radio station since I changed frequency to 2.4ghz. I also sent feedback to Amazon.

Lets hope you can get it replaced (assuming it has a problem and not related to something external causing the issue) but if you can't hopefully this is an acceptable workaround.

That's the problem it is intermittent, it was ok for two days after a factory reset but it has responded ok this morning. Very strange.