Did you try getting in touch with Trading Standards. ?

A tip for anyone getting a laptop, buy yourself a laptop cooler, i use a Belkin one like this one in the link below.

http://www.amazon.co.uk/Belkin-V2-Laptop-Cooling-Lou...

This helps the laptop a lot since they do heat up more than traditional desktops, yes they are noisy but i think i'd rather have the noise than the laptop need to be repaired due to overheating and components failing.

My laptop feels cool when running this but very warm when not, so i think its worth paying a little for this, just my thoughts though after doing some online research and seeing that laptops tend to fail sooner than desktops and i feel its due to overheating issues.

The thing to know about the JL aftercare is that it's product dependant, as we found out after problems with a De Longhi coffee machine.

Some products they deal with in-house, others get dealt with by referring to the manufacturer's system - which can but a bit of a pain at times. You have to make sure that the JL employee you ask knows about the difference when you ask the question!

When our De Longhi coffee machine started leaking we took it back to JL and it was replaced there and then.

In reply to a post by TalkTalk1969:

Did you try getting in touch with Trading Standards. ?

Problem is if you do have to go down that route you are without a laptop for a good while and in it for the long haul. Plus it is extra hassle which tends to get me wound up

Once I got past the initial hurdle with Currys they were actually very good in getting things sorted.
Problem is I feel I got lucky in getting that outcome.

Edit...Totally agree about the laptop cooler if you have a performance machine.

Edited by deleted (Sat 13-Aug-11 10:26:33)

Talk of coffee machines reminded me of this blog post (you might have to spool down a tad to read about Vera):

http://timesonline.typepad.com/dons_life/2010/10/ind...

Work uses dell laptops and in ten years have had three or four repairs under extended warranty and always being good service.

Given the travel the laptops I have do, its a pretty good testimony to their construction.

You would be crazy to buy it from John Lewis no matter how good there after care is there are quite a number of very reputable PC manufactures out there who sell direct to the public, I.E http://www.overclockers.co.uk/ - http://www.ebuyer.com/store/Computer/cat/Laptops
http://www.scan,co.uk

Just to name a few, you will get a much faster/more modern system and at far far better price than John Lewis.

Edited by deleted (Sun 18-Sep-11 20:58:16)

If you want a Dell, it might be worth looking at their outlet store; prices are lower and warranty as new. Had three in last year, no trouble with any yet (2 desktops 1 netbook).
John Lewis have been very helpful; a couple of years ago supplied a Vista 64-bit machine against a label saying 32-bit which wouldn't run a specialised software package for partially sighted folk. They took the machine back and installed a full retail copy of 32-bit at no charge whatever.
Perhaps yo pay your money and make your choice, as they say.

Laptop keyboard failed after 18 months due to food crumbs in it - they replaced keyboard within 5 days.

Definitely NO. Not in my experience. Bought an Apple laptop which was faulty. After another faulty one - both a few weeks old only, they insisted on sending it to their "Apple Approved repairer" who claimed I had taken it apart and damaged it.

Tracing the local repairer through their impressive website listing their repairers nationally, I paid him a visit. He operated from a small bungalow in a less than salubrious suburb. His national repairers were also individuals operating from home. Checking with Apple, they told me that, despite their claims, they were definitely not Apple Approved.

Apple were helpful at first when I contacted them for advice on the faults. When I told them it was from JL they said "Oh, it's a Jon Lewis special" and helped me no more. I have bought many items from JL and taken too many back which were faulty. In my opinion they are buying "specials" ie possibly B or `C grade products. I believe (but could be wrong) that this is the reason they have to have such long guarantees on their electrical items.

I've just come back from John Lewis having returned a faulty electric blanket. Again they resisted replacing it and said they negotiate deals with repairers. They said it would be back quickly but then at the very end said it could take over 5 weeks. Eventually I convinced them to replace it with one they said was the same - Not! An inferior one was substituted.

While I was there another customer was having similar problems.

"John Lewis: Good place to buy a computer?" NO NO NO

Hope this is useful. Good luck "Aerobear"