Hyperoptic going live

Hyperoptic have just installed in my building and are pushing their service. I have some questions.

I remember reading threads here a while back about packet loss at peak times, is this now resolved? Are there any speed issues currently?

I noticed that BT Openreach where doing the install, does that mean BT will also be releasing a fibre product in due course in my building?

Why does the broadband only product cost a few pounds less than the broadband + phone line option? Surely the advantage of having FTTP is that a phone line is no longer needed?

What's the best router to use with this service seeing as I'll need to use wireless?

Why does the earlybird offer only apply to broadband + phone and not also to broadband only? Is this an oversight or are you trying to herd us?

The broadband only is a fixed price product, where with broadband + phone there is opportunity for revenue from the phone calls which is really a voip service rather than a traditional phone line (but their router presents the voip in a way that all standard phones work with it)

Thats the price differentials explained.

On the router - you can go with their router and add an extra wireless access point or replace it with some thing like the Netgear Nighthawk R8000 to get better wireless, though the voip service will not work then.

Will a normal phone plug into the router for VOIP or will I have to buy a different type of phone? Humm I feel some CAT6 cabling coming on.

Yes, you just plug a normal phone into the router.

Don't buy a BT branded phone, chances are that they won't work. HO did offer some sort of adapter for BT branded phones, but it's not guaranteed to work.

Openreach do the install right up to the building, as the only ducting the fibre can travel down is theirs, and only BT or their appointed contractors are allowed access to the ducting. Hyperoptic have either leased or bought that fibre cable, so it doesn't mean BT can offer services down it - unless Hyperoptic went bust perhaps

I wouldn't have thought Openreach would be doing the actual install. I agree with the previous poster, they certainly do use Openreach fibre to get the Hyperoptic service to the general vicinity of the building. You'll then probably see a Hyperoptic joint box cover (in the pavement) very close to a BT joint box cover, this is where the two networks join.

Hyperoptic will then use their own subcontractors to run the fibre from their joint box into some kind of distribution point in the building and into each apartment that orders it.

ritcH

The voice service only costs a few £s to run, the major cost is in the connectivity ( Fibre + final lead-in) and the backhaul to the internet.

All the real cost for the voice is in the Call server to handle the call routing and the QOS service over the seperate Voice VLAN if HO use this. ( Prevents contention between voice and data in the backhaul). This is very small. The bandwidth for the voice is lost in the data size (135Kb in 100s of Mb).

This is true even for PSTN where the Copper cost makes up 90%+ of the total cost.

Eh? The phone socket is a standard RJ11 so any standard phone or dect handset should work. What exact model do you know does not work?

Hyperoptic themselves warn in emails, before setting up the phone service, that BT branded phones are unlikely to work. They say they have an adapter which might help but not guaranteed. I had an old 706 phone, which obviously I couldn't use with this service, so I sent out and got a BT branded phone and it didn't work (I hadn't noticed the warning in the emails). I went out and got a Binatone phone and it works perfectly.

See this

https://hyperoptic.com/connecting-your-phone/

BT installed right into our building from a node that was already in the street, and connected the cable to H/O';s equipment. H/O then did some full testing and then issued a go live date

In theory at most all it should require is an adaptor with a ringing capacitor, however I was never able to get any concrete info on what models didn't work.

It's strange to say the least given that all BT sockets are a standard and the phones should be as well.

But a 'standard BT phone jack' http://www.telephonesuk.co.uk/images/large/jack_431A...
Isn't an RJ11, is this maybe what Hyperopic meant ?

99.9% of UK phones have a BT plug on them - presume the Hyperoptic router has that socket or as is more common for CPE is for a RJ11 to BT plug converted to be included. For anyone who needs one a microfilter will do the job too.

A lot of phones are RJ-11 at the phone end, but as MrSaffron said adaptors to connect the BT style plug to the RJ-11 on the router are available.

Hello,

All phones with RJ-11 socket will work, there are issues when connecting only BT handsets, and those branded Bang&Olufsen. Any other (with RJ-11 connectors) will work.

Is the problem due to the absence of a ring signal on pin 3?

In reply to a post by Aliturk:

BT installed right into our building from a node that was already in the street, and connected the cable to H/O';s equipment. H/O then did some full testing and then issued a go live date

Makes sense too, Hyperoptic must have not wanted to do any digging at all.

It's funny isn't it, when Hyperoptic first started I mentioned that this was how it would work but people laughed at me and assured me that Hyperoptic would be digging up pavements and laying stacks of fibre to every building! They could have, sure but it must work out a lot cheaper to do it this way.

In reply to a post by BatBoy:

Is the problem due to the absence of a ring signal on pin 3?

No because you'd only have two wires going to the main socket. The 3rd wire is only used for extension sockets coming off from the main one. I wonder, however if it's something to do with the ring current, or lack of one. But I guess there must be one?

Edited by deleted (Fri 04-Dec-15 17:25:09)

In reply to a post by Icaras:

In reply to a post by BatBoy:

Is the problem due to the absence of a ring signal on pin 3?

No because you'd only have two wires going to the main socket. The 3rd wire is only used for extension sockets coming off from the main one. I wonder, however if it's something to do with the ring current, or lack of one. But I guess there must be one?

I thought the phone connects to the router?

In reply to a post by BatBoy:

In reply to a post by Icaras:

In reply to a post by BatBoy:

Is the problem due to the absence of a ring signal on pin 3?

No because you'd only have two wires going to the main socket. The 3rd wire is only used for extension sockets coming off from the main one. I wonder, however if it's something to do with the ring current, or lack of one. But I guess there must be one?

I thought the phone connects to the router?

There's ringing signal on PIN 3 even in the master socket in a normal BT POTS setup that's what the capacitor is for

There's ringing signal on PIN 3 even in the master socket in a normal BT POTS setup that's what the capacitor is for wink

But this is a thread about a Hyperoptic installation, nothing to do with a normal 'BT POTS' set up ????

CPE should be sending something otherwise the phone wouldn't ring.

Maybe it can't supply enough current.

Edit:

The other one I've sometimes seen is a non standard Pin-out at the phone end requiring you to pretty much use the cable that comes with the phone

Edited by dragon2611 (Sun 06-Dec-15 10:38:24)

In reply to a post by dragon2611:

CPE should be sending something otherwise the phone wouldn't ring.

Maybe it can't supply enough current.

As I said before, perhaps there's no ring signal on pin 3, or as you say maybe there is but not enough current.