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Standard User ColPitt
(newbie) Thu 07-May-20 13:46:05
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Single 1Gbps link to share between all users in a building?


[link to this post]
 
Hello everyone, I have read several posts in this forum it seems Hyperoptic only hires one 1Gbps link to each building block for all users to share. Is it real?
What if many users subscribe on their 1Gbps package, can Hyperoptic hire more links straight away, or they need engineers to visit the building and physically laid more fibres which may take weeks or months to increase the capacity? Regards
ISP Representative Hyperoptic_CS
(isp) Thu 07-May-20 14:57:57
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Re: Single 1Gbps link to share between all users in a buildi


[re: ColPitt] [link to this post]
 
Hi there! The links are laid in already and we install a true fibre-to-the-building (FTTB) network. Within your building, we use CAT5e cabling or fibre, depending on its characteristics. Both offer the same throughput at this usage. We might need to activate additional links as more customers join in, but they are already installed and ready for use. If you need us to check your particular address, please message us and we'll be back in touch.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to [email protected]
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ColPitt
(newbie) Thu 07-May-20 15:45:03
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Re: Single 1Gbps link to share between all users in a buildi


[re: Hyperoptic_CS] [link to this post]
 
In reply to a post by Hyperoptic_CS:
Hi there! The links are laid in already and we install a true fibre-to-the-building (FTTB) network. Within your building, we use CAT5e cabling or fibre, depending on its characteristics. Both offer the same throughput at this usage. We might need to activate additional links as more customers join in, but they are already installed and ready for use. If you need us to check your particular address, please message us and we'll be back in touch.

Thank you for prompt reply. My worry was no additional links will be activated regardless of number of users in the building, sounds like not the case which is great as if otherwise what's the point to subscribe on 1Gbps package if turning out to have no difference than the 150Mbps!

Is your company planning to phase out any packages higher than 1Gbps? Just for my curiosity as Cat5E can only hold 1Gbps maximum obviously but actual fibres can go plenty faster than that.


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Standard User CarlTSpeak
(member) Thu 07-May-20 16:34:37
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Re: Single 1Gbps link to share between all users in a buildi


[re: ColPitt] [link to this post]
 
In reply to a post by ColPitt:
Is your company planning to phase out any packages higher than 1Gbps? Just for my curiosity as Cat5E can only hold 1Gbps maximum obviously but actual fibres can go plenty faster than that.


Cat5e will go up to 2.5 Gbps, which is nice!

Building better networks, not just faster ones.
Standard User thomaswarne01
(member) Thu 07-May-20 20:57:48
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Re: Single 1Gbps link to share between all users in a buildi


[re: ColPitt] [link to this post]
 
Out of curiosity how come CAT6 cable is not used? not a bad thing just curious.
ISP Representative Hyperoptic_CS
(isp) Fri 08-May-20 16:41:50
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Re: Single 1Gbps link to share between all users in a buildi


[re: ColPitt] [link to this post]
 
So far,1 Gigabit is the fastest package we offer, but you never know! smile As for the cables and their capacity, Cat5e is sufficient to provide and maintain the gigabit connection quality. Our team constantly monitors the performance and service quality on all links. If we increase the fastest speed package, the cables in use will be upgraded accordingly smile

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to [email protected]
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative Hyperoptic_CS
(isp) Fri 08-May-20 17:03:59
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Re: Single 1Gbps link to share between all users in a buildi


[re: thomaswarne01] [link to this post]
 
Hi there! CAT5e cables that we use are fully capable of providing gigabit connection to your home. CAT6 supports data transfer speeds up to 10 Gbps but only up to about 50 m of length. After this distance, their performance is not much different than CAT5e cables. Also, CAT6 cables have a thicker coating than Cata5e and are generally wider and less flexible than CAT5e. So for the time being, we'll be installing CAT5e cables since there's no need for other types and if anything changes, we'll implement the new standard.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to [email protected]
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Binary_Digit
(member) Tue 16-Jun-20 15:56:14
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Re: Single 1Gbps link to share between all users in a buildi


[re: ColPitt] [link to this post]
 
The last place i lived had Hyperoptic, was one of the first installed there, around half of the building had signed up to it according to one of the engineers a few months later. They scaled up the backhaul accordingly, never had any slow down despite the numbers over 3 months being installed there. (Development with around 450 flats) Even at peak times and that I know several in the building had the 1 gig connection as well as me and used it hard, would always hit over 900 Mbps. The modem is only 1gig ethernet connection wise, so would have to be changed out should they ever offer over that.
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