Call volume

Is anyone else experiencing extremely loud call volume on their Hyperoptic line? Even with the volume at the lowest setting on my phone it's very loud. Just wondering if anyone else is experiencing this?

Same handset on my BT line and volume is at normal levels.

Just a heads up, I still have an ongoing investigation into this issue for you - I haven't recreated it myself yet, but will persevere! I'll message you with any suggestions..

Kind regards

Dave
Head of Customer Support

Thanks Dave. Just wondering if anyone else has noticed this or if it is just me.

are there really no other Hyperoptic customers in here?

Hi there,

new Hyperoptic customer here (actually made a post about my experience about a week ago but it strangely disappeared - will post again over the weekend).

The volume is relatively loud, but not annoyingly so. Maybe you have a faulty router? I prefer to have loud volume than very low volume. Some voip routers have a loudness setting. I haven't had time to play with this router, but maybe tech support can help you with that?

Cheers,
Anthony

Antio - have looked and no sign of anyone on the moderating team here removing a post of yours. So do hope you will re-post as looks like it may not have simply made it to our database for reasons unknown.

Is there any possibility of borrowing someone elses phone of a different make to see if it is a specific issue with the handset, or is common to all phones.

If very loud on another phone it may point at a setting in the router, or perhaps an issue with the router hardware itself.

Do you know what brand/model number the router is? As a good number of the routers that do VoIP also have volume controls built into their web interface, if we know the model can then maybe point you at the setting page to adjust it.

I have two phones (one wired, one dect) and a dect headset. All are much louder when plugged into the Hyperoptic router then when connected via BT, so fairly safe to assume it's not my hardware.

The router is an Inteno DG201 but it's severely locked down by Hyperoptic, who tell me there's no settings on it anyway. It's quite hard to find much about this router on the net too.

The main problem I have is that even on the lowest volume on my dect headset, I can't hear the beep to say it's muted, and having people talk loudly for an hour into my ear isn't much fun either!

A completely unscientific test on my smartphone with a sound meter app, shows the BT dial tone at 72dB and Hyperoptic at 91dB. That's with my phone on medium volume.

Thanks for checking Andrew, will do that soon!