Weird because the packet loss and increased pings seem to have disappeared for the aaisp <> hyperoptic test and it still goes through lonap.

Tom - www.mouselike.org

Hi there,

For any support related queries please contact our support team, as not all speed issues will be related to potential congestion. It can often be difficult to resolve or comment on individual issues without being able to identify who the customer is.

As Sunita mentioned before, we are committed to sizing our network to exceed the demonstrated demand of our customers, and are continuously monitoring usage to ensure we are able to do this.

Kind regards

Dave Shaw
Hyperoptic Customer Support

Have emailed. Looks like your Abovenet transit is really overloaded this evening.

Bit worrying you're letting pipes run so hot instead of upgrading them before they start causing issues.

I've noticed this has been getting worse for the past few months.

Look at my BQM from yesterday - http://www.thinkbroadband.com/ping/share/a11536b6682...

Obviously I'm not expecting full speed 24/7 but my old Plusnet FTTC service was faster and didn't have packet loss at peak times!

Not impressed really

Looks like they follow the capacity planning methodology of their forebear Be.

sad but true.

Another rubbish night unfortunately.

Bad pings, slow download speeds, everything feels sluggish. Upload speeds are fine though.

Not sure what's going on with this network to be honest.

Yep, exactly the same here. Nobody at Hyperoptic is even listening. I emailed AGAIN over a week ago and they replied saying they would look in to it, but nothing since.

http://www.thinkbroadband.com/speedtest/results.html...

Then this morning... http://www.thinkbroadband.com/speedtest/results.html...

It's embarrassing how they continue to deny there is an issue.

I have just run a test with the following results which Im happy with
http://www.thinkbroadband.com/speedtest/results.html...

I will try to remember to run another at peak time to see what I get.

A few weeks on and it's the same old story. Packet loss all evening and rubbish speeds.

http://www.thinkbroadband.com/ping/share/29efcb3a33a...