Black friday deal

Really annoying that literally 0 of the special offers that hyperoptic run are available to existing customers. I will be soon paying £40/month for something they are offering new customers £22/month on the black friday deal. I think they are really exploiting the fact that some people have no other option apart from hyperoptic in many developments.

Edited by mr_mojo (Sat 17-Nov-18 16:42:53)

I agree. That's one downside with Hyperoptic. Existing customers get shafted once their new customer deal is up.

Have seen a couple of exchanges on social media like this and the result if I recall, was phone them and negotiate in return for signing another contract term.

You can, but you rarely get the new customer prices.

Hyperoptic also don't tell you when your contract is up and the price is about to increase, aren't other companies getting into trouble for this?

Ofcom is moving to introduce rules around that, the quick fix is don't pay by credit card but use Direct Debit payment so you get notifications of any price changes.

I do, and the price has gone up twice in the last two months. The first I thought was when my contract ended, then this months bill went up another £12.

Hyperoptic should be informing customers when their deals end, not relying on a direct debit email. We could also do with an effective regulator, but that's another topic!

post on twitter - honestly it works