Does anything ...

... ever happen in here?

To put it another way, IDNet always had an almost flawless reputation, but when they introduced ADSL2+, (BT WBC/WBMC), there did seem to be quite a lot of issues.

Now the forum seems almost moribund, as though you are all too busy/contented using a working system. I'm thinking of joining on Fibre Lite or Fibre Plus so came here to find the snags.

Errr ..., I'm still looking ! Where are they hidden ?

You're more or less right

Most of what action there is happens on the IDNetters support forum- http://www.idnetters.co.uk

Have a look- you can see the technical sections without registering, but you'll need to join if you want to post or see the others.

You don't have to be an IDNet customer to join and we don't bite. Well, not very often



edit- it's a semi-official support forum, IDNet host it and keep an eye open on it, but it's run by users/volunteers, not IDNet staff.

Edited by billford (Thu 03-Feb-11 10:14:08)

IDNet? Snags? There aren't any. I've been with them for three years now and have never had a problem nor cause for complaint. Same boring old 6.7 meg download speed 24 hours a day, 7 days a week throughout the year. No throttling etc etc. Yawns!

Yes, nothing much has happened on IDNet.

Having said that, they still havn't sorted out our poor internet connection, always blaming BT for everything, yet not getting them to solve line and exchange problems. Crowded local exchange excuse for more than a year now?

In reply to a post by JNeuhoff:

Yes, nothing much has happened on IDNet.

Having said that, they still havn't sorted out our poor internet connection, always blaming BT for everything, yet not getting them to solve line and exchange problems. Crowded local exchange excuse for more than a year now?

IDNet can ask BT to fix line or exchange problems, but they can't make them do it. And if it needs significant money being spent on new kit or more capacity, they almost certainly won't.

BT will go their own sweet way, same as always.

Edited by billford (Thu 03-Feb-11 11:29:42)

In reply to a post by JNeuhoff:

Having said that, they still havn't sorted out our poor internet connection, always blaming BT for everything, yet not getting them to solve line and exchange problems. Crowded local exchange excuse for more than a year now?

Surely, if it was that bad you'd have gone elsewhere by now...... Since you must be on a BT wholesale connection you have plenty of others to choose from

In reply to a post by Tacitus:

In reply to a post by JNeuhoff:

Having said that, they still havn't sorted out our poor internet connection, always blaming BT for everything, yet not getting them to solve line and exchange problems. Crowded local exchange excuse for more than a year now?

Surely, if it was that bad you'd have gone elsewhere by now...... Since you must be on a BT wholesale connection you have plenty of others to choose from

Too true, after 4 years at 4512 and above I had line problems and Idnet accepted BT's claim that my line could only achieve a 2500 sync despite previous BTSpeedtest evidence to the contrary. The story was that lines vary over time and this was the new reality.

BT charged Idnet £119 for an engineer visit and even though none of my equipment was used during the test which still showed the fault, it was claimed that the loss was entirely due to my disconnected wiring and equipment. After weeks of low sync rates I moved to another ISP and at the exact moment of changeover my line sync'd at 4000+ and now stands at 5196.

Idnet still claim that this enormous change in sync rate at the exact moment of changing ISPs was simply normal line performance changes. Idnet would not challenge BT's extremely poor line testing.

Just move ISPs and see what happens, AAISP will even give you a 30 day trial while they try to fix your line.

Hmmm.

That's two bad reports on CS already. That's worrying.

In reply to a post by RobertoS:

Hmmm.

That's two bad reports on CS already. That's worrying.

You can ignore Mr. Neuhoff, he's always complaining! He ought to move to TT

enormous change in sync rate at the exact moment of changing ISPs

you either went onto LLU, changed product to ADSL2+ or had an SNRM profile reset.

IDNet can ask BT to fix line or exchange problems, but they can't make them do it.

Agreed. I know for sure that the issue is either the local exchange or BT's 20CN backbone. Our lines are fine (though using copper wires is a joke), they are however always synchronized at the 7.15mbps profile to the exchange. I don't accept IDNet's excuse that the local exchange is overcrowded,because no status page on BT or IDNet ever indicated anything like that. I would have expected IDNet's customer service to put more pressure on BT to sort it out because IDNet basically is a reseller of BT.

In reply to a post by Andrew_W:

In reply to a post by RobertoS:

Hmmm.

That's two bad reports on CS already. That's worrying.

You can ignore Mr. Neuhoff, he's always complaining! He ought to move to TT

Check out his website

If he's on Brightlingsea exchange he could move to TT as the only LLU provider, or choose to go with any number of BT wholesale providers. Given the location though I imagine there's been very little investment by BT, so whether a move would produce any improvement is unknown.

Since iDNet is only a one month contract I really don't know what's stopping him from trying someone else.....

In reply to a post by Tacitus:

If he's on Brightlingsea exchange he could move to TT as the only LLU provider

If TT is present then vivaciti and xilo/uno both off full LLU via Opal Wholesale (Think BT Wholesale compared to BT Broadband), and vivaciti at least can now also provide partial LLU via Opal.

In reply to a post by Tacitus:

Given the location though I imagine there's been very little investment by BT

Seems likely... it's been mentioned before:

http://forums.thinkbroadband.com/idnet/t/3607414-idn...

Thank you RobertoS for pointing it out. I am aware of the CPW equipment at the local exchange, however I was told by their sales person that for the time being it won't offer the full LLU speed. Also, TalkTalk doesn't seem to have a good reputation from what I can see both at ThinkBroadband or ISPReview. I'll look again into some of the CPW resellers, like Xilo, according to their online checkers our local exchange isn't yet supported by their LLU packages, but I think it should be available soon. None of the current landline-based providers is able to offer higher upload speeds, they all seem to be capped to less than 1mbps, often less than 832kbps. At the moment, midweek evening speeds drop considerably here, often to a point where the internet becomes unusable.

Our checker does not yet report these services - but this will change in the next few days

Matt

Thanks, good to know. Will your upcoming CPW LLU package provide full ADSL2+ speeds, e.g. 24mbps, or will it be capped like TalkTalk does?

We already provide the service and line rates can go up to full line speed.

I have one sitting between 21-23Mb on a 6db Fast profile.

Matt

Our checker should work for you if you need to look at whats there for you: https://vivaciti.net/signup.php

Interesting. When will you have a signup page for the CPW-LLU package, and the detailed T&C page? I only found a summary on your Xilo forum. I found a link on RobertoS excellent site (http://www2.farina1.com/ADSL/default.aspx) according to which my line should support a maximum IP throughput speed of 21499Kbps.

In reply to a post by JNeuhoff:

I found a link on RobertoS excellent site (http://www2.farina1.com/ADSL/default.aspx)

Just for clarity- that's MrSaffron's site.

RobertoS's site (also excellent) is http://www.robertos.me.uk

In reply to a post by billford:

In reply to a post by JNeuhoff:

I found a link on RobertoS excellent site (http://www2.farina1.com/ADSL/default.aspx)

Just for clarity- that's MrSaffron's site.

RobertoS's site (also excellent) is http://www.robertos.me.uk

You really do need to interpret more carefully Bill.

He said - "a link". The parentheses are qualifying "link" not "site".

I found the link to MrSaffron's site on the RobertoS useful links. Thanks to both for the useful sites.

There was a degree of ambiguity... as was said, the post was made for clarity not correction.

In reply to a post by billford:

There was a degree of ambiguity... as was said, the post was made for clarity not correction.

I thought the post was made for JNeuhoff. Who is clarity? Is she nice?

You know what they say, clarity begins at home.

Just replying to the latest post in the thread, aimed at all who contributed.

Thanks .

I have just posted another re my incoming migration.