Latency and PL over the last 24 hours

Has anyone else experienced increased latency and packet loss over the last 24 hours?

My Broadband Ping


Just curious if I need to find a rogue device on my network or if IDnet and/or Zen are having issues again.

EDIT - Ignore daytime latency, COD/Warzone updates in between Teams calls. It was last nights latency that looked out of place.

Edited by BrumskiG (Wed 08-Dec-21 13:16:24)

Same here:

My Broadband Ping

I suspect it's Zen; they had an outage at Manchester on Monday night, maybe not fully fixed yet.

Edited by billford (Wed 08-Dec-21 09:04:32)

Thanks for checking and confirming Bill.

I'm on Zen , not seeing this my self, looks like peak time congestion (evening ) But the daytime looks like heavy usage, Looks like something Backhaul specific

https://servicealerts.zen.co.uk/

Edited by tommy45 (Wed 08-Dec-21 12:38:43)

Mine looks like yours Bill

Yesterday's BQM Graph

I'm on BTW as far as I know.

It does indeed...

It didn't have any noticeable effect on my usage (tho' I wasn't caning it very hard), I'll see how it goes tonight.

I am also having issues with my connection:

7th December
6th December

My connection is supposed to be using BTW backhaul, not Zen.

I had the same issue for 3 days now with idnet, a reboot of the router fixed it. A friend is with zen a few doors away his connection has not been affected.

My Broadband Ping

My Monday graph also looks like yours with the same suspicious 04:00 packet loss.

Monday's BQM Graph

Something in common then. Both on BTw backhaul and both have similar graphs with a 4am blip yesterday.

I hadn't even checked Mondays TBBQM but sure enough, I have the same 4 AM blip and evening peaks.

My Broadband Ping

How would I confirm which backhaul I'm on? I had previously assumed I was on Zen but seemingly not.

Edited by BrumskiG (Wed 08-Dec-21 17:17:37)

In reply to a post by Vanburen:

I am also having issues with my connection:

7th December
6th December

My connection is supposed to be using BTW backhaul, not Zen.

Hot VLAN then Your ISP will have to raise it with BT Wholesale to get you moved to a better less utilized svlan Bt's monitoring of utilization leaves a lot to be desired I have had this a few times in the past when the connection used BTW for backhaul i bet single thread throughput is affected during these latency humps too, My connection uses TT wholesale now i believe

Edited by tommy45 (Wed 08-Dec-21 17:36:12)

A dream connection since ditching flaky Zen 7 weeks ago, not a byte dropped, though doesn't look a zen problem this time. Either way, double the spseed resold TTB for exactly the same price was a no brainer.
https://www.thinkbroadband.com/broadband/monitoring/...

All OK tonight. Hopefully back to 'Business as Usual'.

A quick question. Here's my Zen FTTC graph for Tuesday:

https://www.thinkbroadband.com/broadband/monitoring/...

I had a 15 minute outage at 1.20am (modem didn't lose sync) but are the red bits elsewhere a sign of anything bad or at least suboptimal? I believe I'm on BTW backhaul.

I used to get loads of dropped ping packets all day when using my Fritzbox's own software (a known quirk) but now it's running OpenWRT so it isn't that. Modem is a Huawei HG612 which sticks to the line like glue unlike the Fritz's modem which drops out most days (Huawei cabinet).

Not really as good as it should be here, but a lot better than the last few days!

My Broadband Ping

If the HG612 didn't lose sync, that red patch at 1:20 almost certainly signifies PPP was dropped. Possibly the provider doing gateway rebalancing.

Edited by pluralist (Thu 09-Dec-21 09:10:13)

I have no ping at all today - My Broadband Ping

Same here, and other people have reported it in "Talk to the Staff". It'll get fixed in due course no doubt, but you might like to add a post in that forum.

Done, thanks Bill.

Well I'm now off IDNet so didn't have those issues on Zen backhaul and move to Aquiss, although it feels like it might become a case of out of the frying pan into the fire as things are not that brilliant. I've added a post under Other Providers as an update as off topic here.

In reply to a post by BrumskiG:

I have no ping at all today - My Broadband Ping

Broadband Quality Monitoring blip (9th December)

In reply to a post by BrumskiG:

Has anyone else experienced increased latency and packet loss over the last 24 hours?

My Broadband Ping


Just curious if I need to find a rogue device on my network or if IDnet and/or Zen are having issues again.

EDIT - Ignore daytime latency, COD/Warzone updates in between Teams calls. It was last nights latency that looked out of place.

Yes it happened for a couple of days - it isn't and wasn't Zen - because the same can be observed if you have Leased Lines from them - latency within the idnet network is a thing.

I fully recommend anyone who saw the issue to e-mail support as they seem to be somewhat reluctantto accept there was a problem.

I heard back from support:
"It may have been related to some network maintenance at the time where more users were connected through a single gateway causing a higher than normal latency but this should have since balanced out"

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

I really don't think having this level of latency due to maintenance, over multiple days, is acceptable for any ISP, let alone one that claims to have "The lowest-latency network in the UK".

In reply to a post by Vanburen:

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

That's just marketing spiel. ISPs with the lowest latency will be the biggest ISPs since they will have more POPs across the UK and this is more noticeable the further you are away from London (where most ISPs have their Data Centres).

Edited by John_Trent (Thu 09-Dec-21 18:25:05)

In reply to a post by Vanburen:

I heard back from support:
"It may have been related to some network maintenance at the time where more users were connected through a single gateway causing a higher than normal latency but this should have since balanced out"

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

I really don't think having this level of latency due to maintenance, over multiple days, is acceptable for any ISP, let alone one that claims to have "The lowest-latency network in the UK".

It's also not true - they had latency from Ethernet circuits (Leased Lines) to internal DNS Servers all within IDNETs network - so an overloaded LNS/Broadband Gateway is not the cause.