In reply to a post by BrumskiG:

I have no ping at all today - My Broadband Ping

Broadband Quality Monitoring blip (9th December)

In reply to a post by BrumskiG:

Has anyone else experienced increased latency and packet loss over the last 24 hours?

My Broadband Ping


Just curious if I need to find a rogue device on my network or if IDnet and/or Zen are having issues again.

EDIT - Ignore daytime latency, COD/Warzone updates in between Teams calls. It was last nights latency that looked out of place.

Yes it happened for a couple of days - it isn't and wasn't Zen - because the same can be observed if you have Leased Lines from them - latency within the idnet network is a thing.

I fully recommend anyone who saw the issue to e-mail support as they seem to be somewhat reluctantto accept there was a problem.

I heard back from support:
"It may have been related to some network maintenance at the time where more users were connected through a single gateway causing a higher than normal latency but this should have since balanced out"

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

I really don't think having this level of latency due to maintenance, over multiple days, is acceptable for any ISP, let alone one that claims to have "The lowest-latency network in the UK".

In reply to a post by Vanburen:

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

That's just marketing spiel. ISPs with the lowest latency will be the biggest ISPs since they will have more POPs across the UK and this is more noticeable the further you are away from London (where most ISPs have their Data Centres).

Edited by John_Trent (Thu 09-Dec-21 18:25:05)

In reply to a post by Vanburen:

I heard back from support:
"It may have been related to some network maintenance at the time where more users were connected through a single gateway causing a higher than normal latency but this should have since balanced out"

I only just moved to IDNet, and one of the principle reasons was their claim on their website that they are "The lowest-latency network in the UK".

I really don't think having this level of latency due to maintenance, over multiple days, is acceptable for any ISP, let alone one that claims to have "The lowest-latency network in the UK".

It's also not true - they had latency from Ethernet circuits (Leased Lines) to internal DNS Servers all within IDNETs network - so an overloaded LNS/Broadband Gateway is not the cause.