Dropouts?

Anyone else seeing regular drop outs? I'm on FTTP.

My Broadband Ping

It seems to have started on the 8th of August.

Edited by Andrue (Thu 21-Aug-25 16:35:56)

Those dropouts look awfully uniform. Looks like every 3 hours.

In reply to a post by LeJimster:

Those dropouts look awfully uniform. Looks like every 3 hours.

Yup. I've also realised that 8th August is the start of my current billing period. I'm wondering if there's some kind of configuration issue arising from my migration from VDSL to FTTP. I asked them to carry my static IP address over and for a while both services had the same IP address. I wonder if the VDSL deactivation has interfered with the FTTP service somehow.

Anyway I emailed support so now just waiting for a response. To be honest this whole migration has been poorly handled.
* Sent me a router that wasn't correctly configured.
* Charged me for both services after the VDSL had been cancelled (still waiting for a refund on that).
* Charged me late for July and August (both months billed on the same date, yesterday).
* Now it looks like they've misconfigured my FTTP service.

This isn't the IDNet I've come to expect.

I'd be looking at something your router is doing

In reply to a post by jpm:

I'd be looking at something your router is doing

There's nothing at all in its logs - at least nothing relating to the WAN. The Status page is currently showing a PPPoE uptime of 5 days 15:24:25.

That is about 6:30am(UTC) last Saturday morning and that shows on the TBBQM as an extra blip:
Graph

Edited by Andrue (Thu 21-Aug-25 22:07:03)

This isn't going well. I finally got a reply from Support this morning, asking me if I was downloading anything because they 'could see some latency'. I told them I wasn't downloading anything and that in the early hours nothing was powered on or connected (wifi is off overnight on a schedule) yet there were still glitches.

Since then nothing. Not even an acknowledgement of my reply.

It's been a while since I've had to contact IDNet Support - is this what it's now become? I can get this kind of second-rate, lacklustre response for less money from other ISPs.

My Broadband Ping

Edited by Andrue (Tue 26-Aug-25 21:52:55)

Apparently they also think it's the router. I have my doubts, given the timing (first day of billing when I assume the old SOGEA service was terminated). Also it just seems a damn strange fault to me.

But they are sending out another router so I suppose we'll see.

TalkTalk always blamed the router for our poor FTTC and kept sending out new ones, I wonder if there's a Guinness world record for largest collection of routers?

Yeah, it seems quite a standard thing to try a new router. Obviously give that a go first but I would look at swapping the network patch cable from the ONT > Router next. With my most recent router I was provided a flat patch cable, which is terrible when it comes to interference. I ditched that and made some custom CAT6 patch leads. There might be something in your home or close by for example thats kicking on every 3 hours and causing electrical noise.

I think I've just ruled out the router. I power cycled it a few minutes before an expected glitch and the glitch still occurred as expected. I'd have thought that if it was the router it would be occurring a set time after power on or reboot. It seems unlikely that a bug would cause the router to block/lose internet connectivity for half a minute at specific times.