Can someone help with my settings?

I have just been migrated to IDnet and they gave me the username and password to enter into the router. Unfortunately these do not work and the customer services shuts at 5.30.

Can someone tell me if I need to change other settings in my netgear?

I have migrated from Plusnet if thats any help.

TIA

Hi,

You shouldn't need to do much. I migrated from PN earlier this year, too.

Make sure you've added the '@uk.idnet.dsl4' at the end of your username. Also, set 'DNS address' to 'Get automatically from ISP'. Finally, make sure you've added the static ip which is given in the email.

Nothing else to do, I think. Have you recieved a mail from IDNet regarding migration completion?

Thanks

I have the username correct, but they did not send an email with anything I had to call them up. So i do not have an ip address :-(

You could try ringing up now, and see if they pick up :P

Or give simon a mail: simon at idnet d0t net

Cheers, No one there. My login details are correct because I tried them on the idnet site.

This is what I get from the router

Time 00:00:00
Connecting to Server Failed
Negotiation LCP down.
Authentication CHAP authentication failed
Getting IP Addresses ---
Getting Network Mask ---

Try Rebooting the router if u havn't already

Regards

Wecome to Idnet.

The following may help you if you haven't already been there: -

Go to Idnet web site and click on Customer Account login then log in with the user name and password you have been given.
Click on broadband on the right hand menu the select broadband settings you will then see all the settings you require.

hope the above is of some use to you.

Tried rebooting.

I moved over from llu line back to bt. Looks like its not set up properly.

Sheltie

I have tried that login and it takes me to the account details so the username and password are right. I have entered all the settings but its still the same :-/

All you need is ur username and password on the basic settings in the router my netgear is set- IP get dynamically, DNS address get dynamically encapsulation PPOA(PPPoverATM) ADSL Settings page is Multiplexing method VC-BASED VPI 0 VCI 38 thats the basic settings you need to connect are u sure ur migration is completed and ur account activated the reason i asked is cos i could log into my account on the IDNet website a few days before mine was activated. check check here

Regards

Edited by stevelondon (Tue 12-Sep-06 19:26:04)