Warning - I'm coming!

After the recent technical problems at Nildram, and the underhand way in which they introduced traffic shaping/throttling, I felt I no longer could trust the company and so requested my MAC this morning. Amazingly, I got it quite quickly.

I have been looking at IDNet as an alternative for a while, but Nildram's actions gave me the push to make the move.

Now, however, I am in a state of deep shock. IDNet answered my initial email enquiries quickly. When I phoned, I spoke to a real person (thanks for the help, Tim), who was happy to answer all my questions. While I was still on the phone setting up the migration with him, I received the email with my activation date, this Thursday, and all the account details. I then called TS to check the settings for my router and again got a rapid response, dealing with me by name, not user account number or some arcane code.

Surely I must be dreaming? I suspect not looking around in here...

See you on Thursday.

You will have to get used to this sort of thing. It's a shock tactic used by IDNet to lift you up into their dreamworld. You will be the envy of nearly all other users of the Net when you get here. hope you enjoy the experience. We all do.

beat me to them!
rereg

I just wanted to light your path.

Thanks. I am feeling a nice warm glow so far, being treated like a person they value and want as a customer is such a rarity...

It's when you report a problem and Simon rings you up later to check that it's OK...

That's when you realise they operate a bit differently around here

Hi Bill

My earnest wish is not to have to report a problem!

I hope you won't be leaving now I'm moving in?

I'll wait and see how well you behave yourself

You already know how I behave myself.

True, but I wondered whether the change to a so much more civilised environment might initiate some sort of cathartic change....

Note that I'm not specifying the direction of that change