Torches to spare my friend. I definitely think we should have a party.

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/me has noticed you on the digiguide forums

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Yeah, I'm good at asking daft questions. Mind you, I do think Russ has an 'ownership' problem with his software, he doesn't seem to like any criticism.

In reply to:

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I think what really brought to home the service of IDNet was them actually knowing me by name- and I'm not even the account holder! My partner even has a different surname (we're not married yet).

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It was the name thing that hit me yesterday. None of this, what's your account number stuff. Human being to human being, it feels so much better.

In reply to:

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Anyway, welcome to IDNet- I know you're going to enjoy it here

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Thanks, I sincerely hope so. I moved to Nildram to find a better ISP. Six months ago most people would, I think, have said "good choice". Six months shouldn't have been long enough to destroy the company, but then my first dial-up ISP was Pipex, and I left because of their arrogance. Guess I should have known better.

Quote: Thanks, I sincerely hope so. I moved to Nildram to find a better ISP. Six months ago most people would, I think, have said "good choice". Six months shouldn't have been long enough to destroy the company, but then my first dial-up ISP was Pipex, and I left because of their arrogance. Guess I should have known better
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I moved to nildram 6 years ago when they really were the best, bit like IDNET now from what I can tell.The main decline there has been about a year.I see on Id's website that migration takes 3 days.So does that mean if I move to idnet I will be up and running in 3 days?

Good luck I'm watching your transition carefully!
rereg

I gave them my MAC around midday yesterday and I'm scheduled to be up and running on Thursday, so yes, it really is 3 days (BT permitting. ).

How did you get your mac.They wont give it to me on the phone?
rereg

Don't go via Nildram support.

Back in April, I sent an e-mail to [email protected] and, to their credit, got my MAC within 1 hour.

Heavens knows how long it takes these days though, they must be quite busy

Hi thanks, Ive just sent an email requesting it to the address you give.They refuse to give it over the phone!
Cheers
rereg

Email to [email protected], copied to sales and customercare on the grounds that their T&Cs don't state who to get the MAC from (pointed out!). The response came from retention - which is an absurd name to give a department that gives people the means to leave...

thanks have done

Getting thoroughly frustrated with this whole process made worse by them over there!
rereg

Know how you feel. Have you seen that they are taking one of their ERX's down Thursday morning, only they don't say which.

"Maintenance Work 2nd November 2006
Ticket Raised: 31/10/2006 12:45:53
Last Update: 31/10/2006 12:45:53


Posted: 31/10/2006 12:45:53 by Karla Aravena
We will be carrying out maintenance on one of our ERX's from 1am to 6am on Thursday the 2nd of November.

Please be advised that any Broadband customers connected to this ERX will lose connectivity when the maintenance work begins, however you will be able to reconnect to our alternative Edge Routing Switch.

Should you find you are unable to connect to your Broadband service after the work has been completed, we would appreciate it if you could fully reboot your broadband equipment by powering down for a minimum of 30 seconds before switching it back on and trying to re-connect again.

Please accept our apologies for any inconvenience this may cause."

How much 'maintenance' do they need to do. I hated Wanadoo for TS & CS, but I had very little downtime in the period I was a customer.

Roll on Thursday.