In reply to:
Human being to human being, it feels so much better.
Indeed, this is how it was at 'Old' Metronet, before the Plusnet days.
One thing I do like at IDNet is the design simplicity of the options. Long may it last. I finally jumped ship from Plus/Metronet in March when the automated emails began to arrive with dire warnings of exceeding my very low bandwidth limit and all the consequent convoluted palaver of the traffic shaping.
But I guess I learned most of what I know about broadband in the two years before I moved, a lot of it from the old Metronet web site; the initial support here has to be good, as there is so little on IDNet's site.
One of the first things I enquired about was the meaning of the IDNet logo - it stands for Infinity Developments Ltd., which is a bit obscure on the site. There were a few people I definitely had to explain this to ... but as you may easily infer from the client list - notably the Zoological Society amongst others - obviously the 'ID' had to be worlds apart from one aspect of it's current American usage.
S