Yep, my throughput is down too, well it varies between 1-3 Mb (usually 7Mb).

My main reason for using Idnet is for a good gaming connection with minimal latency - that's why i pay the extra over and above the regular large ISP's. So at present (and for the last few days) my connection isn't performing at all in that regard for me.

I appreciate business customers suffer the most when there is an outage, which in comparison makes online gaming look totally insignificant, but equally i have to justify my costs.
I'll see how things are in another 24 hours and if there is no real improvement, then reluctantly I'll take my custom elsewhere.

speeds and ping earlier today were great, but since the outage i've seen it below 100 kbps and now silly pings to bbc

reading between the lines it looks like new capacity has been added but it's not auto load balancing. So when we log on we're all being lumped onto the same congested pipe LOL

if that is the case, then i would hope they could sort out that situation fairly soon,

i can understand your frustration, but i would suggest giving them a little longer,
but i agree, it would be nice to hear what progress is being made.

Thanks Rik,
it was much better this morning, but since the outage is unfortunately much worse LOL

I reset my PPP session after the outage and I'm seeing a normal, 24ms, ping now.

RSS:

A few users may be experiencing traffic throughput problems which we are currently investigating.

We have found the problem and connections should now be restored. If you still have problems please leave router off for 30 minutes and try reconnecting

tks for that, Bill

that seems to refer to two separate problems.
i am re-connected Ok, but speeds and pings are silly, sub 200 kbps and 165 ms to bbc LOL

Ok tks Rik, i did try that earlier, but it didn't work for me, but i'll give another go, switching off the router and leaving it off for a while..

I didn't even do that, but just reset PPP on the 2700 - I didn't want to risk my sync speed.

I tried that for a second time (the first reboot didn�t help) and my speeds and pings appear to be back to normal. I hadn�t seen the advice your quote, Bill, but it is the opposite of the advice I received when I called IDNet a second time. It was recommended that I leave the router on!

Mine's back to normal too

Apart from a little bit of sync which I'll sort out later.