Thanks again Rik,

had the router off for a while,

Looks like Simon's trick with the centrals has worked,

speeds back to normal, ping even better than before

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data

Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=16ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=19ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=18ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122
Reply from 212.58.224.138: bytes=32 time=17ms TTL=122

It's nice when it works, isn't it.

Well, we suffer extreme low ping rates and occasional lost internet connections again this Wednesday morning, so it looks like IDNet has not yet resolved the problems.

Yep, me too.

I'm afraid support were less than helpful - when I got the routing reset so that pings would work (normailly use IDnet for VoIP and A.N.Other supplier for all other IP traffic, but had to route all traffic away from IDnet), he saw the "occasional spike". Didn't seem to grasp that the ping is only 1x per sec, who knows what happens between those packets, so spikes aren't good. And pings are a c**p way to diagnose a network anyways.

Also tried to tell me that other traffic might be going over the link when I KNEW it wasn't. So gave up and said I'd reboot the router and see what happens.

Think I'll be keeping the VoIP traffic over A.N.Other (UKOnline to you) until this all calms down for a week or so. My customer is less than happy. CPW/TT/Opal allegedly go live on Sat - the 1st supplier at the exchange with ADSL2+....

Things look like they are getting back to normal

Last night my ping to the TF2 European (NL) Server i normally play on was back to <35ms which bettered many of the pings people get who reside in that country. It stayed fairly steady too, ie within +/- 10%, which of course is excellent and this was at peak evening time (around 20:30hrs)

So I hope I've not spoken too soon and do hope that things continue to improve and completely normalise again.

I do hope though that Idnet do take on some constructive criticism and:-

1) Resolve the 0800 number being engaged.
2) Have an option on the 0800 number to hear the latest service status. This could be useful when support is very busy and/or if a problem arises out of support hours.
3) Advise via email atleast 72hours before scheduled work is due to begin.

Yes. The option to hear a recorded service status message when calling IDNet's 0800 support number would be great. It would save time for both users and support staff and free up the line for users with unrelated problems.

Spoke too soon,

I'm getting the "Cyclic" pings again tonight. Not quite as high as they were before but nevertheless not stable as they were last night. Time for my MAC key i think.

Edit: The latency is far worse now - the equivalent to a chocolate teapot when it comes to online gaming.
I have also (again) rebooted the router and at one point also switched it off for 20mins and restarted, all to no avail.

My usual pings of <40ms are up at 120ms-170ms.

Edited by Vorlon (Wed 04-Feb-09 21:44:26)

Hmmm. I won't be switching the VoIP back to IDNet in a hurry, then.

I've requested my Mac key now as the service is far too sporadic.

Well, not much choice at this site. Only unbundled supplier so far is Orange (yeah, right), tho CPW/TT/Opal allegedly go live on Saturday. Which also feels like a move from frying pan into fire. Oh for O2/Be, or LLU UKOnline.