I was just wondering...

... can I get my money back please?

Hi guys long time no see.

As some of the old guard may remember, after many years loyalty to IDNet, a couple of months ago I jumped ship to Be Un Limited as IDNet was no longer able to provide me with a stable connection. Turned out to be a smart move as I've not had any issues whatsoever since the (initially) reluctant move.

Anyway, as a parting gift, IDNet took an extra months payment from me after I had used my MAC code (naughty naughty). I contacted CS about this and a nice yet rather bored sounding chap recognised the error and assured me that my account would be refunded within 2 working days. A month passed and my refund failed to materialise, so I phoned CS once again and this time spoke to a nice lady who told me that according to "the system" a cheque had been sent out to me but they would send another one regardless. Again, almost another month later and still no money.

If someone from IDNet sees this, could they please pick this up for me.
Also, seeing as issuing a cheque seems to be causing a problem down at IDNet Towers, could I please just have my money back in a more 21st century form - bank transfer or even paypal? It is simpler, quicker and is far more convenient for me too as I live out of town and rarely (if ever) go to the bank.

I'm sorry to have to come here to do this but as was my experience when I was a customer, just because you get to speak to a lovely IDNet CS person straight away, it doesn't necessarily mean that you get the job done satisfactorily ... posting it publicly however, more often than not seemed to grab the attention of someone (usually Simon) who will endeavour to help asap.

Cheers.
Rich.

Both Simon & Tim are on holiday right now, so I think your best course of action, unfortunately, is to call CS again.

In reply to a post by rikbean:

Both Simon & Tim are on holiday right now, so I think your best course of action, unfortunately, is to call CS again.

Maybe they over-rode the cheque payees and bought drinks with them on holiday.

In reply to a post by rikbean:

Both Simon & Tim are on holiday right now, so I think your best course of action, unfortunately, is to call CS again.

Hi Rik. How've you been mate?

If that's the case I'd rather wait until they get back then.

You have no idea how much pleasure it fills me with, imagining them sipping Martinis by golden sands on my dollar.

In reply to a post by RobertoS:

In reply to a post by rikbean:

Both Simon & Tim are on holiday right now, so I think your best course of action, unfortunately, is to call CS again.

Maybe they over-rode the cheque payees and bought drinks with them on holiday.

Haha great minds eh.

I'm fine, thanks. I just wouldn't advise you to rely on them picking up this thread here.

"Here"? You with them?

I wish.

Hi Rich

Of course you can have your money back. As you know, your contact was a rolling 30-day term and any fully unused months will be refunded.
Your regulary monthly payment was collected because we didn't know that you had used your MAC code - did you tell us?
Your refund failed because you had cancelled the Direct Debit.
We cannot do a BACS payment because your bank account details are deleted when we closed your account.
I'm afraid that we don't have a PayPal account.
A cheque has been sent to you. Once we get confirmation from our bank that it has not been cashed then we will put a Stop on it and send you another new one. This will take another week.

Regards
Simon