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Standard User Zarjaz
(eat-sleep-adslguide) Tue 30-Jun-20 20:47:22
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Suggestions/advice sought.


[link to this post]
 
Mrs.Z has an iPad Pro, all up to date with updates.

She is an avid user of Facebook Marketplace, which she accesses via the Facebook app.

The specific Marketplace part of the app crashes constantly. This doesn’t happen if she uses the app on her iPhone. Nothing else suffers these crashes. If she doesn’t use the marketplace part of the app, it doesn’t crash. She has tried deleting and reinstalling.

I couldn’t find any specific help.

Any ideas ?

Standard User ian_c
(eat-sleep-adslguide) Tue 30-Jun-20 20:59:58
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Re: Suggestions/advice sought.


[re: Zarjaz] [link to this post]
 
There's a thing call hard reboot that's worth a shot - resytart holding the home button down until the apple appears. Will be a longer than usual start-up.

But Facebook's iPad app is not given the attention it needs from FB. It is riddled with bugs (even by FB's standards, which are terrible).

Standard User Zarjaz
(eat-sleep-adslguide) Tue 30-Jun-20 21:25:20
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Re: Suggestions/advice sought.


[re: ian_c] [link to this post]
 
Thank you for the suggestion Ian.

I’ve used a hard reboot on my work iPhone before. Happy to try it with the iPad, except , like later phones, it has no home button ?


OK, tried that .... no joy.

Thank you anyway

Edited by Zarjaz (Tue 30-Jun-20 21:31:44)


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Standard User dect
(fountain of knowledge) Tue 30-Jun-20 21:56:20
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Re: Suggestions/advice sought.


[re: Zarjaz] [link to this post]
 
Just a suggestion as I've never used an iPad or Facebook Marketplace.

Does the app crash when a different User account logs into Facebook Marketplace on her iPad?
Standard User ian_c
(eat-sleep-adslguide) Tue 30-Jun-20 23:34:27
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Re: Suggestions/advice sought.


[re: Zarjaz] [link to this post]
 
Try shutting off with the power button and BOTH volume buttons, like this: http://www.iphonehacks.com/2018/11/ipad-pro-2018-how...

Standard User Zarjaz
(eat-sleep-adslguide) Wed 01-Jul-20 06:08:03
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Re: Suggestions/advice sought.


[re: dect] [link to this post]
 
Not sure ... I’ve not got a Facebook account, but thank you for the suggestion.

I suspect it’s just a shonky app.

Standard User Zarjaz
(eat-sleep-adslguide) Wed 01-Jul-20 06:08:54
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Re: Suggestions/advice sought.


[re: ian_c] [link to this post]
 
Will be attempted later, thank you.

Standard User dect
(fountain of knowledge) Wed 01-Jul-20 08:34:53
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Re: Suggestions/advice sought.


[re: Zarjaz] [link to this post]
 
If possible solutions run out you could try clearing all caches on her iPad as there may be some corrupt data cached separately from the app that isn't being deleted when the app is being reinstalled.
Standard User TinyMongomery
(eat-sleep-adslguide) Wed 01-Jul-20 10:31:38
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Re: Suggestions/advice sought.


[re: Zarjaz] [link to this post]
 
Did you delete the app, do a hard reboot, and then re-install the app? That is the recommended procedure.

But, I'm afraid, this seems to be a widespread problem and I can't find any confirmed solution other than "wait for Facebook to fix it".

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Standard User ian_c
(eat-sleep-adslguide) Wed 01-Jul-20 13:11:15
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Re: Suggestions/advice sought.


[re: TinyMongomery] [link to this post]
 
While not holding breath....

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