Hmm. On the couple of occasions I've had to deal with them they have been outstanding (and surprisingly generous).

He was posting a helpful hint at dealing with a problem.

Apple's customer support is generally very good, so much so that people try it on and expect to get the problem resolved when it is their own fault. Example being iPhone owners in the US have expected a free replacement when they've dropped their phone or washed it in the washing machine.

In reply to a post by ian_c:

Hmm. On the couple of occasions I've had to deal with them they have been outstanding (and surprisingly generous).

I'm glad to hear it, maybe I got a trainee on his first day or something. And there were one or two other aspects of the exchange which I didn't mention in the OP.

I always start politely on these sort of matters, but over a week to sort out a simple advance order hiccup... not good enough.

Edited by billford (Thu 07-Jul-11 12:13:11)

In reply to a post by gilesjuk:

Apple's customer support is generally very good

I know it's a fine distinction, but I'm not talking about Apple, I'm talking about iTunes.

I've only dealt with Apple support twice and I'd agree- very helpful, no complaints at all. That's why I was so disappointed with the response from iTunes.

In reply to a post by ian_c:

(and surprisingly generous).

Well, to be fair, they've apologised handsomely and put a credit on my account for three music videos.

So all I have to do now is find three music videos that I like, I've never bothered with them before

In reply to a post by billford:

In reply to a post by gilesjuk:

Apple's customer support is generally very good

I know it's a fine distinction, but I'm not talking about Apple, I'm talking about iTunes.

I've only dealt with Apple support twice and I'd agree- very helpful, no complaints at all. That's why I was so disappointed with the response from iTunes.

iTunes is apple.... and I've recently used iTunes support as a gift card I bought a friend wouldn't activate; it took a few days but they got it working. Very polite too. I think they were in the US which explained the random delays responding to email.

Incredibly good - they replaced my Daughter's iPhone 4 free of charge after she dropped it and cracked the screen.

Sometimes the content providers foul up and it can take several weeks to get fixed. I've had a few issues over the years but iTunes Support have always responded the best they can - and with refunds plus extra credit usually.

In reply to a post by bosie:

Sometimes the content providers foul up and it can take several weeks to get fixed.

The content was there, and I could have bought it as usual. But when I "checked for available downloads" on the series pass... zilch

In reply to a post by 12eason:

I don't understand. You've posted about it in detail on a public forum and now it's none of our business?

Probably an Old chap which is a little senile considering he blabbered on for another page. No wonder support had trouble helping him.