Anyone else having Vodafone Sure Signal problems?

Hi
My Sure Signal unit (v2) has been running smoothly for the last 12 months but For the last day or so i'm not able to receive any incoming calls on both Vodafone mobiles (iphone 4 & 4s) using the Sure Signal...outgoing calls/texts are fine but all incoming calls go to voicemail. Done a hard reset, had my unit re-synced by support, de-registered and re-registered but still having the problem. Please tell me i'm not alone!
Cheers

Hi

I'm having exactly the same experience as you and similarly have failed to solve it so I'm here just to let you know that you are not alone.

Yes exactly the same here. worked for 3 months now even a hard reset doesn't work

It seems to be a widespread problem

For once I have something that is working. In the past my SS has acted strangely but always seems to sort itself out within a few days.

Sorry for not updating this thread earlier but the following solution worked:

Hi Guys,
We have had a similar issue in the past and it has been caused by a back end server migration.

However as mention if you log into your online account and select manage your Sure Signal, you will need to change the postcode to a different one such as ST1 5GP, leave this for 10 minutes and then change it back to the correct postcode.

Once done you may still need to have your Sure Signal re-synced however, give this a go and if you need it re-syncing let us know the serial number and we can get it done. mileywink:

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/...

Hi

Tried that today and all appears well, I'm back in contact with the outside world!

Many thanks

I have a phone that works on my ss at home but not one at work. After many many calls to vodafone at my expense, the problem is still not fixed.

Oh dear....it seems there's a major outage with the SS judging by the posts on their forums & twitter. Mine has been down for 48 hrs now. Just the solid red power light, no white lights. Yet their phone support refuse to believe there could be problem at their end. May jump ship to O2 once they release their planned femtocell in the near future.

Edited by deleted (Sat 13-Oct-12 07:51:19)

Fingers crossed mine seems ok, but in the last few weeks have seen periods of no service from it

In reply to a post by MrSaffron:

Fingers crossed mine seems ok, but in the last few weeks have seen periods of no service from it

Thanks Mr Saffron. Can you post the results of a tracert to Vodafone's server @ 212.183.133.177 ? My tracert (and others) hangs up shortly after LDNGW1.arcor-ip.net
Cheers

C:\>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms CISCO4500 [192.168.1.1]
2 16 ms 17 ms 16 ms host-62-24-255-82.as13285.net [62.24.255.82]
3 25 ms 25 ms 26 ms host-78-151-225-113.static.as13285.net [78.151.225.113]
4 28 ms 25 ms 26 ms host-78-151-225-92.static.as13285.net [78.151.225.92]
5 31 ms 31 ms 30 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
6 30 ms 31 ms 31 ms host-78-144-1-61.as13285.net [78.144.1.61]
7 31 ms 31 ms 31 ms host-78-144-0-160.as13285.net [78.144.0.160]
8 33 ms 35 ms 31 ms LDNGW1.arcor-ip.net [195.66.224.209]
9 35 ms 33 ms 33 ms 85.205.116.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

Edited by deleted (Sat 13-Oct-12 12:52:53)

I think the trace is OK... 85.205.0.0/16 belongs to Vodafone so that's likely a firewall blocking any further ICMP/traceroute traffic.

Although one of my routes seems to go via Paris then back in to London.

My one at home is working OK and the one in the Office is too.

From Home:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 172.22.22.254 3.067 ms 1.231 ms 0.961 ms
2 95.172.238.243.ip.static.as44574.net (95.172.238.243) 1.788 ms 1.866 ms 1.603 ms
3 c4l-bs3-gw.bs3.mhd.uk.as44574.net (84.45.48.5) 18.462 ms 16.961 ms 18.929 ms
4 ldngw1.arcor-ip.net (195.66.224.209) 21.168 ms 29.239 ms 23.058 ms
5 85.205.116.10 (85.205.116.10) 19.508 ms 21.087 ms 18.434 ms
6 *^C

From Office:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 rtr-0.pb.shf.uk.as44574.net (193.105.150.125) 1.855 ms 1.508 ms 1.517 ms
2 a4n-dc1-gw.v-1001.dc1.shf.uk.as44574.net (31.13.6.254) 1.922 ms 1.896 ms 1.756 ms
3 ask4-dc1-gw.v-2063.dc1.shf.uk.as44574.net (78.109.176.89) 3.126 ms 2.974 ms 2.335 ms
4 edge1-gw.dc1.ask4.net (81.23.50.153) 1.575 ms 1.515 ms 1.390 ms
5 shef-mlx.w1-dc1.core.ask4.net (81.23.51.221) 1.475 ms 1.654 ms 1.507 ms
6 man-xmr-10ge.w1-tcw.core.ask4.net (81.23.51.254) 6.503 ms 4.049 ms 4.245 ms
7 xe-3-2-0.man11.ip4.tinet.net (77.67.73.109) 4.181 ms 4.114 ms 4.143 ms
8 xe-0-3-0.par72.ip4.tinet.net (89.149.181.2) 18.828 ms 21.940 ms 18.901 ms
9 interoute-gw.ip4.tinet.net (77.67.75.238) 18.834 ms 18.909 ms 18.911 ms
10 ae1-0.lon-004-score-1-re0.interoute.net (212.23.42.22) 26.030 ms 26.069 ms 26.140 ms
11 ae2-0.lon-001-score-2-re1.interoute.net (84.233.218.185) 26.183 ms 25.957 ms 25.959 ms
12 84.233.218.189 (84.233.218.189) 25.682 ms 25.608 ms 25.673 ms
13 195.81.244.66 (195.81.244.66) 27.122 ms 27.445 ms 27.948 ms
14 85.205.116.2 (85.205.116.2) 34.493 ms 34.580 ms 34.459 ms
15 *^C

Edited by uno (Sat 13-Oct-12 14:39:18)

Using a Sky LLU line with Asus DSL N55U

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  www.asusnetwork.net (192.168.1.1)  5.205 ms  1.072 ms  0.778 ms
 2  * * *
 3  ip-89-200-131-96.ov.easynet.net (89.200.131.96)  45.075 ms  41.548 ms  41.632 ms
 4  te0-5-0-0.er10.txlon.ov.easynet.net (89.200.134.203)  44.496 ms  43.542 ms  44.099 ms
 5  bu4.gr10.bllon.uk.easynet.net (89.200.135.143)  43.262 ms  41.154 ms  42.375 ms
 6  te6-0-0.gr11.telon.uk.easynet.net (87.86.77.121)  56.725 ms  41.432 ms  39.898 ms
 7  amdgw1.arcor-ip.net (195.69.145.123)  50.068 ms  50.588 ms  48.050 ms
 8  92.79.213.137 (92.79.213.137)  58.625 ms  58.940 ms  61.765 ms
 9  85.205.116.10 (85.205.116.10)  68.914 ms  68.254 ms  67.542 ms
10  * * *

thanks fellas.... the plot thickens

Edit: perhaps they've messed up the fw upgrades on those they've attempted to upgrade? So Mr Saffron/Uno you might have had a lucky escape

Over the next six weeks, we�re installing new software to all Vodafone Sure Signals.

This will occur automatically, at some point between 23:00 at night and 05:00 in the morning, and only take 20 minutes or so.

Once completed, your Sure Signal should reboot automatically and be back to normal before you know it. If for any reason this doesn�t happen (you�ll tell if something has gone wrong as the box will only show one solid light), reset it by switching the box off and on again and you�ll be up and running in no time.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/...

Edited by deleted (Sat 13-Oct-12 15:00:44)

Which box do you have?

I've got one of the first gen (when they were VAGs) and one of the newer smaller ones.

Matt

I've got the smaller v2 box. Apparently the affected units have now started coming online but mine still stuck on solid red light despite numerous attempts to resuscitate it (hard reset). Will give it until Monday, otherwise will be askling for a replacement box. i hate you Vodafone! Grrrrr........

Edited by deleted (Sat 13-Oct-12 17:48:34)

I got sent the smaller one after the original was replaced as it died. Not sure they work as well as the first version - coverage seems lacking compared.

Matt

Never used the 1st gen box so can't comment on it but the latest box gives full 3G coverage in every corner of our 4 bedroom house so happy with it...when it works that is!