5G signal Strength

Does anybody know if Three are dropping signal strengths?

I was happily connected to a three 5G mast and was getting 5 bars and about 400Mb when downloading on my Huawei 5G router.

A few days ago i dropped 5G completely and dropped to 30Mb on 4G.

After spending a few hours today moving my router around the best i can get is 2 bars and about 100Mb.

Its the same on my phone too at work i could pick 5G up from the same mast easily now it struggles to pick it up at the same location???

Ive also noticed that my router has took an update in November and i now have bridge mode available i'm fairly sure it wasnt there when i first set this up.

Have you tried their network status page to see if there are works happening in your area?

They are constantly doing works to my local area.

Hit up their twitter team and express your disappointment and they should reimburse per week whilst signal is down. They have done this with me the past 8 weeks.

I had my local 5G mast go down according to my ZTE MC801 - contact Three, they said no issues and then later found out they were doing 'network upgrades' until a week later and three days later my local mast was online. It had a strange behaviour of being down from 9am and be back on by 4pm until the network upgrades had finished. Though looking at coverage checker it does seem my 5G coverage has increased because of this.

However, during this time my mates on EE were also down and so was Vodafone - it was a backhaul issue for both Openreach and VM backhaul. Also, Three's upgraded 5G masts rely on a 10gbps VM backhaul and if the VM network has issues - unfortunately, your mast will also have issues.

It's likely you have a network disruption due to upgrades in your area. When my local mast was down, I connected from my 0.4mi mast to a 2.0mi mast over 4G and it was literally unusable with speeds in the kbps.

Btw, I've tested the Huawei CPE Pro 2 before in my local network and found that the Huawei Balong modem would disconnect randomly every hour or so to band steer to a different band (three managing congestion by kicking users of certain bands, but this would be annoying if you were in the middle of VOIP or in game or streaming) - with the Snapdragon X55 modem on my ZTE, it was rock solid.

I know in the ZTE you can get the band details in the web management and the cell id and compare it in cellmapper to see which mast you are connected to - it's likely to be a further away mast until network upgrades are complete. I think there's a Huawei tool that can do it as well not too sure what it is called now...

Edited by deleted (Wed 16-Dec-20 10:24:30)