Recently had to contact vodophone on a couple of seperate matters. The first was a billing issue which like your case was dealt in a very bad way. I am paying extra for itemised billing by post which i havent been recieving. Finally got this soughted by sending a written letter by post to Guy Laurence. The second was stopping their marketing people constantly calling. This was dealt with contacting customer services through the normal channels and dealt with very proffesionally. Its a shame these big organisations can let things go so far as get their customers so annoyed over such simple matters
Regards
BP1
BTBroadband
"When everything's coming your way, you're in the wrong lane"