No IP address!

OK here is my problem, I'm on virgin adsl max and i joined in June of this year now to start i was using my net-gear DG834G and access the net fine through my wireless Toshiba laptop, now over the past say month and a bit i have been unable to get any connection what so ever through my router, when i do try it will not assign a IP address for some reason, so i called the ever "helpful" virgin tech support only for them to say everything was fine line wise i have a strong line apparently and they thought it was a faulty router. So i decided to buy myself a new one from PC World which is a ZyXEL P660HW now upon setting this up i am now receiving the same problem no IP address the router syncs with the DSL line at max speeds 8128Kbs or something along those lines but still for the life of me will not connect to the net. So I'm back to using the old speed touch ST330 which connects no problem.

Now if anybody could shed some light on this then I'd be most grateful and maybe even throw in a bottle of whiskey lol!!

Regards

Steve

what has no IP address - the router or the laptop ? Is it the same if the laptop is wired into the router.

Sorry the Router is not being assigned a IP address it's the same when i use the Ethernet cable or wireless, i mean under the status page the WAN setting will not show a IP address

OK, are you confident the username and password are correct, have you selected PPPoA and checked that the VPI and VCI settings are 0,38 (I may have those in the wrong order). On a Netgear you can click on Connection Status and "Connect" to see what it does.

http://www.virgin.net/helpme/broadband/faq/

Yeah thats exactly what virgin told me to do and everything is correct when i click connect it comes back LCP is allowed to come up or LCP down with no other info

does it show the sync speed OK under "modem" on the front page? Does it go LCP coming up / LCP down cyclically ?

http://192.168.0.1/setup.cgi?next_file=dsl_cfg.htm&todo=cfg_init :-

VC based
VPI 0
VCI 38
ADSL (G.DMT)

username with @adsl.virgin.net (from memory)

Also try bt_test@startup_domain and [email protected] instead.
Some diagnostic / logging suggestions at http://www.ispreview.co.uk/talk/showthread.php?p=192716

Thanks for the info i will have to log off and try my connection via the router, i shall report back finding ASAP

Well i tried what you said and some of the other info from that website you posted but i still could not connect i took some stats to see if they help....


Account Name
Firmware Version V4.01.30

ADSL Port
MAC Address 00:14:6c:f0:f3:39
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---

LAN Port
MAC Address 00:14:6c:f0:f3:38
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) NETGEAR
Region
Channel 11
Wireless AP Enabled
Broadcast Name Enabled

________________________________________________________________

Connection Status

Connection Time 00:00:00
Connecting to Server Disconnect
Negotiation LCP is allowed to come up.
Authentication ---
Getting IP Addresses ---
Getting Network Mask ---
___________________________


Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 3
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 4
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 5
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 6
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 7
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 8
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 9
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x8.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 11
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x8.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 12
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 13
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x950d2d15>]
sent [LCP ConfReq id=0x1 <magic 0x950d2d15>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 14
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xd96f9722>]
sent [LCP ConfReq id=0x1 <magic 0xd96f9722>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 15
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 16
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xf17b73a0>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 17
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.

Modem
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0
VCI 38

tell me aboutt the flashing lights.

You have unplugged the speedtouch USB modem to try this ? The above says it does not have a signal from the exchange.

Yeah i unplugged the speed touch when i tried it with both routers, on the netgear i have all the lights i should have and there green. Now on the ZyXEL status page it shows a up-stream and down-stream connection but that still doesn't give me an IP

the Netgear was not connecting to the exchange - reporting zero speed - maybe it is dead.

Have you tried the alternative test login names with the Zyxel ?

Yeah maybe it is dead, no i haven't tried them with that yet but i shall now see what i get, also here is the status page from the Zyxel


Device Information
System Status


Host Name: P-660HW-T1_v2
Model Number: P-660HW-T1 v2
MAC Address: 00:02:cf:72:14:a5
ZyNOS Firmware Version: V3.40(AXL.0) | 05/28/2007
WAN Information
- DSL Mode: ADSL_G.dmt
- IP Address: 0.0.0.0
- IP Subnet Mask: 0.0.0.0
- VPI/VCI: 0/38
- MTU : 1500
LAN Information
- IP Address: 192.168.1.1
- IP Subnet Mask: 255.255.255.0
- DHCP: Server
WLAN Information
- SSID: ZyXEL_6653til
- Channel: 6
- Security: WPA-PSK
Security
- Firewall: Enabled
- Content Filter: Disable



System Uptime: 0:01:26
Current Date/Time:
System Mode: Routing / Bridging
CPU Usage:

5.19%
Memory Usage:

27%



Interface Status

Interface Status Rate
DSL Up 8128 kbps / 448 kbps
LAN Up 100M/FullDuplex
WLAN Active 54M

Well i've just spent the best part of an hour trying to connect with the Zyxel and no joy, when i run the setup it just keeps dropping the adsl line now so i really don't know what it is, no point in calling virgin as they don't support it so looks like i'm stuck with the speed touch

please try the bt_test login. It can shift a stuck session where you don't get an IP.

Ok so under my user name i use the bt test and no password im guessing? ok i'll give it a shot

no password or put a space in if the router demands it.

speedtest@speedtest_domain is another one, I think these will work with Virgin unless it's a datastream circuit. All we're after is an IP address after all !

Just use the config pages for the WAN in case any wizard does something unwanted.

Ok i tried the bt login and it gave me an IP for about a minute then dropped it's connection

When did you update the router firmware, Steve? Might be worth going back to an earlier version and see if that helps.

No IP address mean that you are not connecting to Virgin's DHCP server. Are you using the correct User Name in your router for Virgin. I have had this problem before and it was cured by inserting adsl into the customer's primary ID. That is to say [email protected]. Have you checked that?

In response to beerhunter.....Yeah mate I'm using the correct user name and password i really for the life of me don't know why the router won't pick it up and also it's not holding the DSL connection,, just keeps dropping, like i said i can connect via speed touch with no problems.

In response to rikbean, i haven't updated the firmware as the router is only a week old, plus on there website there are currently no newer versions! I shall try everything yet again today and see if anything changes, really starting to wind me up now.

Ok well I've spent the best part of the morning trying to correct this but to no avail, It did connect once using the btdomain and gave me an IP but then it dropped it's connection and wouldn't connect after that, I've noticed now though that the DSL light will continue to flash a lot, it will stay solid but only for a few mins then it drops and try's to re sync, could this be a line fault or another faulty Router? I'm tempted to go and buy another net gear tomorrow but i suspect if i do i will continue to have this problem.

so you have two routers that won't hold sync, both using the same TI AR7 chipset. If you're going to try anothe rrouter go for a speedtouch as it has a different chipset and decent login so you can see the PPP login process in action.

If the dSL is dropping out then the PPP isn't going to get the chance to negotiate an IP.

Yeah as you said with the net gear it wasn't showing any speeds but the zyxel occasional shows the line sync but the drops it every so often so I'll look into buying a speed touch then and see if that works.

Well i ordered the speed touch 585 will be here tomorrow and I'll give that a bash, but today was the final straw for me and virgin, account canceled and MAC code requested I'm off to find a new supplier.....

Right got the speed touch today and every thing's fine got the DSL light on steady but all i get is a red Internet light and it won't connect was saying disconnected by peer, or idle time out ran setup again and I'm still getting same messages! HELP!!!

I really am going insane now i mean I've spent the guts of

DSL light on steady and reporting a connection speed, a step forward ! You need to look att he log of the connection dialog to see what's going off - post it here for others with speedtouches to compare ?

Ok here are the logs...

Recorded Events
Time Message
00:06:26 (since last boot) FIREWALL event (1 of 13): enabled rules
00:06:26 (since last boot) PPP link down (Internet) [82.26.24.89]
00:05:29 (since last boot) PPP link up (Internet) [82.26.24.89]
00:05:28 (since last boot) PPP CHAP Chap receive success : authentication ok
00:05:26 (since last boot) PPP CHAP Receive challenge (rhost = ERX29.Edinburgh7)
00:05:23 (since last boot) xDSL linestate up (downstream: 6304 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 23.0 dB, Up: 13.0 dB; snr Margin Down: 15.5 dB, Up: 24.0 dB)
00:05:11 (since last boot) CONFIGURATION saved after running Embedded Setup Wizard (user.tpl deduced from pppdefw.tpl.gz)
00:05:10 (since last boot) DHCS server up
00:05:10 (since last boot) FIREWALL event (1 of 26): created rules
00:05:10 (since last boot) FIREWALL level changed to Standard.
00:05:07 (since last boot) WIRELESS automatic channel selection done (channel = 6)
00:05:06 (since last boot) xDSL linestate down
00:05:05 (since last boot) FIREWALL event (1 of 1): enabled rules
00:05:03 (since last boot) DHCS server went down
00:05:03 (since last boot) FIREWALL event (1 of 1): deleted rules
00:05:03 (since last boot) FIREWALL event (1 of 51): modified rules
00:05:01 (since last boot) FIREWALL event (1 of 1): disabled rules


Link Status: Disconnected

Last Error Message: Disconnected because idle timeout reached


Connection Settings


PVC Info (VPI.VCI): 0.38

Type: PPPoA


PPP Settings


Username: ******.******@adsl.virgin.net

Password: ********

Connection Mode: Always-On


TCP/IP Settings


IP Address: -

Default Gateway: -

Primary DNS: -

Secondary DNS: -

In reply to:

---

Last Error Message: Disconnected because idle timeout reached

---

This is fairly normal, AFAIK.. There should be a setting somewhere (I don't have this model router, so can't say where) which will be set to 5 minutes or something like that. Set it to zero and you should be good to go..

00:06:26 (since last boot) FIREWALL event (1 of 13): enabled rules
00:06:26 (since last boot) PPP link down (Internet) [82.26.24.89]
00:05:29 (since last boot) PPP link up (Internet) [82.26.24.89]
00:05:28 (since last boot) PPP CHAP Chap receive success : authentication ok
00:05:26 (since last boot) PPP CHAP Receive challenge (rhost = ERX29.Edinburgh7)
00:05:23 (since last boot) xDSL linestate up (downstream: 6304 kbit/s, upstream: 448 kbit/s;

So it is getting an IP ? I was expecting to see two CHAP challenges, one from the BT ERX and the second from the ISP, but maybe Virgin are using Datastream and there is only one. On the other hand perhaps the second one timed out after one minute.

Yeah a few times it has connected to the intenet ( the geen light comes on but flickers) but give it a few seconds and it drops out and turns red! As for the time out switch i cant for the life of me find it!

Right I've tried everything under the sun the router connects with the 2 bt test logins but then they drop and i get the error that the timeout has reached, i try reconnecting and i get the same message, I've came to the conclusion that it must be something virgin side as i can find no other reason why i have 3 routers and can't connect with any of them, yet the USB Speed touch connects fine! Anyway my MAC code is with ADSL24 now so hopefully I'll have some joy with them, thanks to all who gave me advice it was much appreciated.

Steve